Sleep Number

Patricia Barraza _{on Google}

Oct 19th, 2023

I ordered a sleep number 360iLE from a store because of their Labor Day sale. I wanted the flex king with the option for feet warming with the adjustable base. When it finally got delivered (a month later) , we were happy to finally have and use this nice expensive bed. After a week or so, the salesman called me to check up on us, that was nice of him. I asked him how to turn on the feet warming feature and he told me it comes on automatically. I thought that was cool, it sensed your temperature! Nice. A few days later, after it still not working, I checked the settings in the app. Nothing. Checked the remote. Nothing. Finally decided to look at the manual online. It turns out that feature is available on the flex 3 base, and does not come on automatically like the salesman claimed. I had apparently ordered the flex 2 base. I specifically told the sales rep that I wanted this feature before leaving the store. He assured me that that was included in my order. When I called customer service to complain, they sided with their rep and told me I have to pay a restocking fee and a delivery fee. I don't mind paying for the upgraded base, but I shouldn't have to pay for delivery or restocking when I specifically asked for the flex 3 base at time of purchase! I'm not sure why he thought the flex 2 included the feet warming feature or he inputed it incorrectly on the order but that was not what I ordered or wanted. Once delivered, you are hit with a restocking fee and a delivery fee if you're not satisfied with the bed. I guess that 100 night worry free guarantee only applies to the mattress. Read the fine print! Maybe try another brand that is cheaper, more loyal to their customers, honest, and offer free returns. I'm gonna have to take a hit for the base, but this bed is going back. It's a matter of principal

Jeremy Murphy _{on Google}

Aug 29th, 2023

I have never looked into these beds before because I thought I couldn't afford them. I never realized that they have different grades and bases. I came to find out I didn't have to spend a fortune to own one. I am happy to say that I am now wait for my new bed to arrive. I can't wait to get my first night of good sleep!

Charles Tuggle _{on Google}

Aug 26th, 2023

Good positive sales people. There is no hard sell. The sales people take time to explore your problems and make suggestions.
It the bed is as good as claimed, it should be terrific!

DJ EL FRIJOL Anaya _{on Google}

Aug 16th, 2023

Very good service

Katherine Griffiths _{on Google}

Aug 7th, 2023

1. Salesperson LIED to us about ability to use up/down feature on our existing platform bed. 2. Installers arrived and advised us that it wouldn't work, and we chose to give up the up/down feature and stick with the mattress. 3. Mattress installers arrived and refused to install on the platform because it was too heavy for them to move. 4. SEVEN weeks later and we still have not received the mattress that we paid for in May.