Pelandale Self Storage

Highly recommended storage facility. We were immediately greeted by Janice as soon as we walked in. We felt welcomed. She was patient and answered our questions. Great customer service. We were sold and got our unit! Go check them out!
Feb 15th, 2024

Lovely people
Dec 8th, 2023

Easy to access, great office staff. I have used them before and I always come back to this place when I need storage thats clean and ready.
Jul 13th, 2023

Jul 3rd, 2023

TLDR; IF YOU ARE GOING TO USE THIS LOCATION FOR BUDGET RENTALS PLEASE BE WARY!!!!! I feel like I need to start off by saying that I don't like leaving negative reviews because they can do real damage in terms of business, but I've never had such a bad experience. I refrained from leaving this review for an entire month because I didn't want to write something out of anger. That being said I am generally level-headed about mishaps because I understand that things happen. This review is specific to the incident I had regarding moving equipment and a rental truck. I haven't used the storage units here, so I can't speak on that. I am glad that some people have had a good experience with their rental trucks and moving equipment. I can see how renting a truck from here would be OK for smaller moves. The only truly positive thing I can say is that the customer service reps from Budget have been cordial. Without getting into too much personal detail; we had a hard time with the rental truck, moving equipment, roadside assistance, and the on site employee. Reading the reviews I have seen others who had similar experiences. There's a lot to be said about the older woman we dealt with at this location. Her unprofessionalism was the driving factor for this review. She took a stressful situation from irritating to INFURIATING. She had a lot to say outside of being apologetic about major inconveniences that caused us a day of travel time. I understand that some of those things were beyond her control, but there was simply no need for her commentary-especially considering that we were not directing our frustrations at her initially. She later backpedaled and apologized after I had to remove myself from the building to keep composure. The things she felt the need to say before that had me flabbergasted. We ended up getting a refund, which I'm grateful for. However, you can't be reimbursed for lost time or unneeded stress. That was just the tip of the iceberg; we had a HORRENDOUS experience which I can go on and on about. Instead I will just leave you with a few things to consider and look out for instead. -DOUBLE CHECK THE EQUIPMENT EVEN THOUGH WHOEVER IS UP FRONT SAID THEY DID. Check to see if the truck is dirty so you don't have to be surprised when you get home and have to clean it out yourself. Check to make sure the blinkers and brake lights work before going too far. If you're using a tow dolly be sure to check the condition of that too. Make sure the lights on it work and that the safety harnesses and lock pins are in good working condition. If you feel that any of the equipment is unsafe or unfit for the road don't let them tell you otherwise-don't jeopardize your safety, the safety of others, and the safety of your property! -Drive the truck around for a bit before actually heading home to load it up because there might be a check engine light that pops up-we drove the rental truck from the location to our apartment and then back (to return the tow dolly) which was less than 40 miles when it popped up on the dash. -If a check engine light comes up it might be easier to drive back to the location and ask them for a different truck if possible. Do the same inspection you did with the first truck. I don't know if this was the case with others but roadside assistance was extremely incompetent and had us waiting for hours, drove to the wrong location, and then left us waiting with no further communication. -FROM WHAT I'VE READ IN OTHER REVIEWS YOU DON'T HAVE TO BUY THE INSURANCE. -If anyone up front gives you a hard time just be adamant that you are unsatisfied with the equipment/truck. Hopefully they will be accommodating, but from our experience and from reading other reviews that will probably not be the case. -When it comes down to it you are probably better off getting a refund and going with a different rental truck company. Moving is very stressful and I know that it's enticing to save a little bit of money, just be wary. I hope you all have a good experience and be safe out there!
Aug 4th, 2023