Jimmy John's

This location can't seem to make a sandwich correctly. 3 times in a row including today have they incorrectly made my sandwich. 28 mile round trip to come back for them to fix it. The first time it happened the worker whom made the sandwich said, "I'll remake it personally for you" what is that suppose to mean since she screwed it up in the first place. If she had taken responsibility for the error an offered an apology that would have gone farther than obfuscating the truth. We're finished. We will find a new sandwich shop that offers customer care as a top priority.
Mar 25th, 2024

Mar 17th, 2024

Mar 6th, 2024

Jan 24th, 2024

If I could give this place zero stars I would. It was our first time there and the cashier wasnt inviting it welcoming at all. We ordered our sandwiches and sat to wait for them. While waiting for about 10 minutes we noticed not one employee washed their hands. Not only that but there was a tall guy with a short beard that came from the back and looked like he may have been packaging a larger order. He yawned into his hand rubbed his face picked his beard and drank his water out a water bottle. After that he proceeded to the Togo window where he was yawning more, being that I am a GM at a good establishment I cant help but watch the cleanliness and sanitation. I kept saying at a low tone please wash your hands please wash your hands just hoping thats where he was going next but NOPE not one time did an employee wash their hands. The cashier was slicing onions took his gloves off moved some stuff around went to put the onions up cake back and just put on new gloves. Serve safe says you must wash your hands when changing gloves. When is the last time they had an inspection is all I could think. We get home and because we paid $28 for these sandwiches we attempted to eat them. No surprise they were horrible and sloppy and bread taste stale We wont go back and I know two customers dont hurt the bottom line but CLEANLINESS should be priority. I hope they do better and please tell the tall white fella if he touches his face or yawns into his hands he should really wash them
Mar 17th, 2024