Sears Appliance Repair

Mar 29th, 2024

Excellent job
Mar 25th, 2024

Ignacio reported that the furnace is working, and hell call the technician with Choice warranty to check the duct work and zone control. And I asked him if I have to pay another trade fee, he said no! So, today I called Choice warranty and told them what Ignacio told me since the furnace stopped working after 1 hour and heater is not staying warm. They will try to reach Ignacio!!! Hes not true to his words,
Mar 5th, 2024

Great job. Great service. He actually found the part while waiting for a call from the warehouse. Thank you
Feb 27th, 2024

The tech never came to my house. I was home from 1-5 and about 4:35pm, the tech called wanting to know if I had the parts. After explaining that a month ago, he took the wrong parts back to the shop and I had been told parts aren't available for my oven, yet an appointment was made for a guaranteed repair as my oven has not been working since November, 2023. When I signed up with the warranty program, I was told that if my appliance couldn't be fixed, I would get a new one. After many calls to your Customer Service and 4 months later, I still do NOT have a working oven. The tech called customer service and he called me back saying I would hear what options I have in 24-48 hours. I was told last week that I would hear from you about the authorization last Friday morning. I called Customer Service on Saturday about my authorization and was told to call on Monday. I called Monday and was promised that they v would repair my oven today. Since the tech called Customer service, he called me back and said he would not be coming. This was around 4:50 pm. I want to be compensated for the 4 hours I waited. I do NOT call what you offer Service. I better hear from your so-called Authorization Department with the next 24-48 hours, or I will be seeking legal help. Barbara Sherwood
Mar 4th, 2024