Cold Stone Creamery

My wife and I have been going to this cold stone for years but the ownership must have changed cuz the service is terrible. We ordered a birthday cake for my son birthday ice cream cake for my son and they called an hour before we were supposed to pick it up and told us they couldn't do it. We went to the Aliso Viejo one and was taken care of full service from start to finish of the order. We also found out that the owner of the Cold Stone in mission Viejo is in Mexico so it's not even a Hands-On owner no wonder why they're going downhill. Go to Aliso Viejo one they Rock.
Mar 11th, 2023

This place is beyond worthless. They advertise vegan milkshakes, but they never have almond milk, and the staff literally doesn't know the difference between almond milk, and ice cream made from almond milk. When we called on the phone, the girl who appears to be the only one working right now said that they definitely had almond milk. The reason we called was that a month ago, we drove there only to find that they didn't have it.Today, upon arriving , and after making it very clear that I wanted a vegan milkshake, with all ingredients vegan, this chick asked if it was alright if she used "normal" milk, as in dairy milk, because "we're out of almond milk." Are you kidding me???When asked to call another local cold stone to see if they have the necessary ingredients, she had a blank stare, and said she didn't have any phone numbers. Guess she doesn't understand anything about customer service, or how easily she could've looked up a friggin phone number, for her own company for godsakes!Oh, and she also said she can't remember the last time they had almond milk, so that's lovely. GREAT management...Whoever owns this place apparently doesn't believe in stocking the basics, training their employees, or hiring intelligent workers.
Nov 3rd, 2022

Called ahead of time to see if they had walnuts, it was a yes so I told them great, I'd be right there. They say great. I arrive and door is locked with open sign on 10 mins to closing. Girl answers the door and makes it awkward. Forget it
Aug 29th, 2022

Me and my family went to Coldstone for National Ice cream Day. I am not usually an ice cream person so I got a chocolate shake (as shown in the picture). As I was drinking it, I started to find red plastic bits in the shake. I ended up getting a refund but we intentionally avoided the closest ice cream store due to incidences like this one so it's ironic. The other 2 ice creams we got were tasty but the chocolate shake was a disappointment and stained our visit
Jul 22nd, 2022

Best waffle cones and waffle bowls!
Jun 17th, 2022