Safeway Pharmacy

Customer service is not friendly, bad attitude.
Apr 11th, 2023

Original (update at bottom):I've been getting multiple prescriptions filled here for a couple years now.Let me say that, yes, there have been a couple times on the phone where the person was unfriendly and short, even borderline rude. There was also one time in person, ironically, for getting the third Covid shot where the tech half-debated if I qualified for it (I do), but ultimately he let that go and gave me the shot. I thought about knocking off a star for those.BUT...There have also been a couple times where the tech went above and beyond. One time there was an issue with my insurance. She not only sorted that out, but she ran three separate prescriptions against both my insurance and Goodrx to see which combination would cost me the least. All this on a busy day while helping the other customers too and with a smile on her face.All things considered, I'd give the place 4.5 stars, and I rounded.Also, if you put in your phone number when you check out, Safeway will often times give you discount coupons. I have one right now for 10% off up to $200.I'm pretty happy I go here. It's close to home, they have later than typical pharmacy hours (see picture), and it's usually fast and easy.UpdatedI just put this in as 5 stars about a week ago, but my most recent visit has changed my opinion greatly.Doctor changed my prescription Tuesday. He sent the updated Rx electronically, but by Thursday they didn't fill it, so I called to ask them to. I have insurance, but Good Rx is significantly less expensive. Guy on the phone starts giving me a hassle about it. It's never been a problem before, but I cooperate. He confirms it worked and says it will be about $15. Great.Friday they call me to say the prescription won't be available until the next day because they're out of stock. No big deal.I get a text message that it's $85. I'm thinking the guy that gave me drama about Good Rx didn't put it in, but I can fix it while I'm there and worst case, I can still use my insurance.So it's Saturday now. I go in. The guy tells me it's $85. I tell him I'm using Good Rx and I show him. The price on Good Rx is $25 now not $15, but that's still a lot better than $85. He tells me it's $85 because Good Rx only covers certain manufacturers. Here's the thing, Good Rx gives different prices for different pharmacies. This price is specific to this location and accounts for things like the manufacturer.Ok so I say, "Ok I'll use my regular insurance". He says, "Your insurance requires prior approval." I ask him what that means. After-all, isn't that what the doctor sending in the prescription is? He says there's more to it and my doctor would have to do it. But it's Saturday so my doctor (as most non-emergency doctors) is closed.So the guy confirmed the price on the phone, then they make it 5x higher and all of the sudden they won't take either Good Rx nor my insurance?!? It just doesn't make sense.And what if I was a poor person with a life or death med? So now it's once great service and twice they've inexplicably made it a ridiculous hassle, the other times normal. I definitely see now why they had the bad rating, and I've updated mine.
Dec 18th, 2022

Prescription should be ready this morning, came to pick up at 1:30PM, told they are working on it and it should be done in 20 minutes. I came back at 2PM and was told to wait it's almost ready. Another 15 minutes waiting on the side as I'm writing this review. The staff has poor time management with no line, not sure what they are working on. If you do come it's hard to know where to stand.
Dec 8th, 2022

Aug 1st, 2022

Jul 21st, 2022