IGeneX Inc.

I'm perplexed as to why or how so many in the Lyme community recommend this company because they're AWFUL! Their website is extremely confusing and when I emailed and asked a question, the response I got did not answer my question. So I called, as recommended in their email, but couldn't get anyone on the phone, just a voicemail box. However, they did call me back but they will NOT provide any guidance or answer any questions so that you order the right test. They fail to remember who their clientele are: SICK LYME PATIENTS. We need help but they won't explain anything about their unnecessarily confusing testing options. Not everyone is wealthy enough to afford a Lyme literate doctor so if and when we find a doc who is willing to order a test, the least Igenex could do would be to provide guidance on which of their tests we would need for an initial diagnosis. Doctors aren't going to call you repeatedly and email you repeatedly just to order a test!!! They have better things to do with their time.
May 21st, 2023

I had been sick for weeks and my friends said I needed to be tested for RSV. I looked online found these guys booked my test for the next day. No waiting, drive through service it took less than 5 mins. They were efficient and emailed my results the next day. I was negative on everything but it was a relief to know that.
Dec 28th, 2022

Apr 10th, 2022

Amy who works in billing is always incredibly kind and helpful. Thank you!
Jul 25th, 2021

Im writing this comment for those people who are looking for a rapid COVID-19 testing location. This location is legit and great! I personally was looking for a testing site and decided to come to IGeneX for testing. I did not regret driving down here from San Mateo. My appointment was at 8:30AM on 12/31. When I arrived at 8:19AM, there were cars lining up already. I was the fifth car. The staff started testing at 8:28AM. I was out of there by 8:34AM. Yes, 5 cars in 6 mins, very efficient. It took me 30 seconds to check my information and 30 seconds - 1 minute to take the test. The staff were extremely friendly. I only needed to get my result within 24 hours, so I waited. I received my result at 8:04AM on 1/1. Now I am ready to head back to Asia this weekend. Im glad I didnt need to line up for 2 hours or more like the experience I had in another location.
Apr 9th, 2021