Room Service of Marin

Nice selection of foods. Great ambiance. Nice staffs.
Mar 26th, 2021

Terrible customer service. I was surprised to see a notification last night that my order was delivered when it hadn't. I decided to email them the following morning and I was told that they had closed early that night. You would think they would have taken the time to send out some sort of email or phone call to notify their customers so they wouldn't go hungry but I guess that's only to be expected of a professional delivery business. Needless to say I won't be using their service again.
Dec 8th, 2018

WARNING!: One of their employees stole over $1500 in cash from me while delivering my food. I was in the middle of moving, and I had all of my move-in expenses in an envelope (which I also used to pay for my food delivery). Being a trusting person (and never expecting to get robbed blind in the middle of the day in my boyfriend's home), I stepped out of the room for one moment because I didn't have proper change and wanted to give this man a 20% tip on top of the delivery fee, and naively left the cash by the door for about 30 seconds. When I returned, I handed him the tip and was then occupied by getting the hot food into the kitchen. It wasn't until long after he had gone that I went back to where I had left the money to find the envelope still there and all of the cash missing. I filed a police report, and called the manager of Room Service (who more or less defended his employee), but without video serveilance, and with the person in question not returning the police officers calls, this is looking like hands down the most expensive Mexican food I ever got. This was last week, and so far as I know, this man is still working there.
May 7th, 2017

Not for newly arrived Hipsters. For old school locals who appreciate heart and don't expect military perfection. They've been very good and very fair and excellent with me. I use them as much as I can. When they're unavailable I have to make other arrangements but not without regret.
Apr 26th, 2017

Order was over an hour late. Will not be ordering through them again.
Mar 18th, 2017