CrossCountry Mortgage, LLC

William Spencer _{on Google}

Nov 15th, 2021

If I had written this review six months ago, it would be five stars. Jennifer was extremely helpful through the process of setting up my first mortgage, explained everything I needed to know about how it all works, and worked with me to lock in a low interest rate. I was a very satisfied customer until they decided to charge me for their own mistake.
CrossCountry claimed to not receive the bill for my flood insurance, and when they finally informed me and I sent them the copy I'd received, it was two weeks before the policy expired. They paid it from the escrow account but chose a payment method that took longer than two weeks to go through, so the policy expired and had to be recreated. Because of this, there is a 10-week lapse in my flood insurance. CrossCountry charged me over $550 to cover this lapse, which only existed because THEY paid the bill so late. My multiple calls to both Customer Service and the Insurance Department have resulted in an agent assuring me that the case will be reviewed, and then CrossCountry not replying at all.
There are many, MANY other mortgage lenders out there. I strongly recommend finding one that won't charge you for their own mistakes.