T.H.E. Cat Hospital

Pricey, but high quality care. If you want only the best care for your baby, come here.
Mar 19th, 2023

I'm so happy with my cat's lions cut. He looks amazing. It's very difficult to find a cat groomer in Los Angeles. I'm very grateful T.H.E. Cat Hospital offers this service.
Feb 27th, 2023

They know how to be purrrfect! When my cat of 20 years died, the Vet called me to tell me how sorry she was. That was very sweet. I appreciated that.
Oct 12th, 2022

Please note, I am only basing this review on the front desk staff. I have no idea or experience with the actual vets at this place so it has nothing to do with the vets. I was picking up cupcakes from Susie Cakes next door and I was going to check out The Cat Hospital bc their website said they had "boarding," and I wanted to ask some questions. I opened the door and there were 2 women at the front desk, the one on the left was eating, the one on the right YELLED VERY RUDELY AND LOUDLY" you can't come in." I was with my 12yo son and we backed out of the door looking like a deer in headlights. She said something else but I literally was so shocked at how rude she was, I just said we will do business elsewhere. I get it if people are understaffed or overworked (and I'm not saying this was the case) but honestly first impression was really bad. I am a local and have lived in the Marina for over 20 years and just got a kitten from the WestLA shelter and wanted to support local. If it's your lunch break or whatever, lock the door, put a sign up that you are taking a break. Management should look at the camera to see as proof, it was 10/31 at appt 4pm bc I paid for cupcakes at 3:52pm.
Oct 31st, 2022

I never leave bad reviews and it pains me to leave a bad review because Dr. Blair and Oscar the vet tech are so, so wonderful. But the front desk has completely RUINED this place. For context, I run my own business and know how taxing customer service can be. So I'm not expecting pleasantries but communication and civility aren't too much to ask. In the last 3 years, management has changed and the lovely people who used to work as receptionists have left because of this. I don't blame them considering how rude the new people are to customers so I can only imagine what working there must be like. But without the old staff, the service here is terrible and nothing gets done. The front desk is hostile, rude, and unhelpful. It takes a minimum of 10 minutes on hold for someone to even answer your phone call let alone help you. I've had to call in several times to get a simple prescription refill. If they say they'll call you back, they don't. The new(ish) manager Lisa is rarely there and it seems the receptionists have to speak to her to get anything answered. So things take forever to get done and when you call them back for a status update since they don't call you, they act like you're interrupting their day for calling when they're at work!When dropping off your kitties, it takes so long for them to answer the phone to tell them you're there to drop off. And if you wave or knock on the door, they have privacy film up so you can't even wave to them to tell them you're there. My last time there to dropoff, I explained I was waiting on hold outside the door for 15 minutes to drop my kitty off for his appointment so I knocked on the door. When the receptionist opened the door (she actually had to UNLOCK the door--WHY?!), she put her hand in my face (like a "stop" gesture), cut me off when I tried to explain why I knocked in the first place, glared at me, and huffed and puffed. She said "you should've called. We're busy." When no one was on the phone in the office. She was so incredibly rude and disrespectful when I was calm and trying to explain why I "bothered" her. And this isn't the first time it's happened. It literally happens every time I come here. They always have so much attitude. And if this is how they're treating me, how can I expect them to take care of my kitties??!! When you're paying a premium for a cat-friendly hospital, I expect some modicum of customer service and at the very least, not to be yelled at by another adult, let alone a receptionist trying to check you in. TLDR-Dr. Blair, please get out of your contract and take Oscar with you. We will follow you anywhere! But the service has been so poor and rude, and to pay more for it than another hospital is unacceptable.
Oct 11th, 2022