Whitebark Restaurant & Lounge In The Westin Hotel

To start The portions were incredible, and my waitress was superb! However, every dish left something to be desired which is disappointing given the price point. Poutine = Delicious, enormous, but the meat was far too salty even for poutine Ribs - biscuits were inedible, slaw was mediocre, potato salad under seasoned, ribs were cooked to perfection but under marinated/sauced late and just bland Steak - I found both sides underwhelming/bland, however the steak was fantastic Crme Brle- Delicious, but the dish it was cooked in was too shallow and I found it sweeter than normal So all in all, Id say for the price Id simply rather eat somewhere that leaves me wowed.
Apr 7th, 2024

We dined at the Whitebark twice and had two breakfasts there as well. Overall the food was really good. The menu had creative options including really delicious healthy options. Dinner service was good (though breakfast service was much slower). My only major complaint about this restaurant which pulled down the review to a 3 was the manager. She was extremely rude and disrespectful to us. Unfortunately, when we arrived at the restaurant, there was strong smell of marijuana and we asked if she could do anything about it given the number of small children in the restaurant. She outright refused and said that she was too busy to do anything. Instead of speaking to the hotel manager to see if anything could be done, she walked away from us yelling that she was too busy doing her job. Unfortunately, for this restaurant, the manager has no place in the hospitality business. Restaurant owners should consider relocating her to performing skills that she may be better suited for rather than anything that requires hospitality or patron interactions. Thankfully, we reached out to the hotel manager who took the initiative of addressing the intrusive smell. I do not want to take away from the overall service of the restaurant - we found the waiters to be very helpful though they could have used more waitstaff as it was hard for the waitstaff to keep up with the tables.
Apr 3rd, 2024

Had the halibut and it was overcooked which was surprising for a $45 dish. Crab soup was great. Service was slow and inattentive.
Mar 14th, 2024

We just had dinner for the second night in a row here, the food is exceptional and the cocktails are amazing. I had the NY Sour and it was the best cocktail I have ever had. Even though they were extremely busy on a Christmas Day the service was top notch. We went back again after 3 months as our previous experiences were so great however this time the front host was so out of touch with how to handle simple request, I ended up having a miserable time! Hopefully they will address the issue and get the front host/hostess properly trained.
Feb 28th, 2024

Do yourself a favor and do not waste your time or money going here if you have kids. They might as well add a sign no children allowed unless they are grown. We had the worst experiance ever dinong here last night 1/15/2024 at 7:50 PM.. Main reason was due to the Assistant General Manager Mannada Eanes. As she calls her self whom should not even hold any position that is customer service related or people related. She is beyond rude, disrespectful, uneducated and has no people skills. Her discrimination agains kids is beyond words and comprehension. Its a shame that this Westin resort is even affiliated with this establisment inside their hotel. My whole group is speachless as to what they witnessed last night. We checked into this beautiful property and went down to grab a quick bite with our friends and a 2.5 year old. At the door Mannada or (name she have us AGM) immediately told us that we have to sit in the lounge because there we did not have reservstions. Mind you the place was completely empty but fine no problem we wanted a quick bite anyway. Did not offer a high chair for the toddler but did bring coloring menu without color pencils. When we asked for the color pencils they brough used unsharpened colored pencils that were previously used by other kids (so much for cleanliness and safety). Simple order of fries took over 30 mins to get for my toddler.. By this time he is hungry and bored. Without a high chair he wants to go explor and walk around he made 2 circels around the table and was just looking around. Mind you NO ONE WAS IN THE LOUNGE SIDE.. COMPLETELY EMPTY except our group. Mannada or what she calles her self came to my husbad with smerk on her face with attitude to tell him that MY 2.5 year old is a THREAT AND DANGER to her staff?? First we tought she was joking with us. Like are you serious place is empty and even if it wasnt there is a more nicer and polite way to say this to a parent. My husband looked at her and said what is he doing thats dangeroua he is just walking around the table.. She proceeded to say we need to keep him at out table or she can pack our food to go? Excuse me how about you calmly come over and say what is the problem without making a scene. Isnt your job to make sure customers are happy and to tone down any situation without escalating it further?? You are disrespecting my child, our friends and my family. My child is very well behaved he is not distuptive, he does not scream nor yell. He has traveled the world with us and skiied at some of the worlds most prestigious resorts and we NEVER EVER HAD AN ISSUE WITH HIM AS A BABY OR TODDLERS. This is when I asked her for the first and last name from the waitress who was more than appolgetic and kind. So called Mannadacomes over with a pieace of paper from the thermal register tape with a name and title and start to argue with me again. When I asked her for her business card she said she is new and didnt have one.. At this time she proceddes to ask us to leave the establishment or she was going to call the police??? Call the police for what for 2 year old getting out of their seat and you coming over to argue with a customer..Our waitress came over and just kept appologizing to us and asking if she could do anything.. Bless her heart!!! At this time someone else came over trying to calm us down not sure whom she was assuming the manager.. So Mannada wants us to leave yet she is sitting and arguing insted of bringing us our bill so we can leave. I guess its more important to cause a sceen than get us the check but again maybe im crazy for even paying the bill.. Or was she maybe hopping for us to get physical i dont know.. This woman who claims to be an AGM should not hold any customer service jobs positions. She needs some serious training on etiquette, and basic people skills.. There will be consequences for this. You dont kick me and my child out like some criminals while we are staying in the resort.. Everything is on cameras you can see it all and we have 3 witnesses who heard the whole incident.
Feb 11th, 2024