Flask & Field

Mar 23rd, 2024

Sep 21st, 2023

Jul 31st, 2023

Such a great shop with a carefully curated and well rounded selection of alcohol, bar accessories, and many other items for the home! You can tell they took a lot of care and consideration for each and every item they carry. Friendly and helpful staff too, I only wish I lived nearby so I could shop here more often! Definitely worth a trip to DTLA though.
Jul 18th, 2023

This is a review for an online purchase. I had been waiting a couple weeks for a particular bottle to come back into stock before placing an order. Once I saw it, I ordered 5 various bottles and paid for the local delivery. The order confirmation told me to download an app to track my order, which I did. The next day, I kept checking and the only status was Order Received. At around noon, I received a doorbell notification and saw someone with what looked like a bottle delivery. I did manage to get it, but even after it was delivered, the order status still only showed Order Received. By the time I opened the box, I noticed that the one bottle I was specifically waiting for was missing and another cheaper bottle was included instead. Since there is no phone number online, I sent an email to let them know about the mix up and ask how we could resolve the issue. Within 10 minutes, I received a reply apologizing for the mistake. They not only refunded my original delivery charge, but they were also going to send out the correct bottle the next day at no additional charge to me. When I offered to either pay for the bottle I mistakenly received or return it to the delivery driver, they insisted I keep it and try it as it was one of their favorite bottles! Say what? Because of their impeccable customer service, they now have a customer for life! Thank you so much!
Jul 18th, 2023