Hancock Park Veterinary Clinic

tried calling this place ~20 times to make an appointment and no one ever answered. how do they even have a business lol
Feb 17th, 2024

Had a great experience with this clinic when moving abroad with my cats. They did all the health checks and vaccinations for me and prepared all the paperwork I needed to move to Germany with them. They always double checked all info with me and overnighted the health certificates to me well in time before my flight.
Jan 12th, 2024

Dec 14th, 2023

Avoid using this clinic if youre traveling abroad with your pet - my mom spent an entire month preparing them for her departure only for them to mess up the dogs certification paperwork 3 times within 72 hours of her flight. They were not forthcoming about their mistakes and attempted to play the blame game with us, sending us on a wild goose chase to get information from the USDA Endorsement Office about the status of the certificate knowing all along that they made several mistakes that set the endorsement process back several days. The lack of communication, transparency and accountability from this office is intolerable, but oh man were they quick to charge us for their services. If you enjoy losing sleep and potentially your pet this is the clinic for you. Otherwise Id recommend you keep your distance and look elsewhere.
Dec 7th, 2023

DO NOT GO TO THIS VET FOR ANY TRAVEL RELATED SERVICES. Please read the other reviews saying this because I really wished my BF's mom did. They are completely inexperienced in how to do travel paperwork and are INEPT at attempting to do so. They messed up my BF's mom's paperwork documents for her dog, not once, not twice, BUT THREE TIMES. They wrote the address and destination country wrong each time. Like how is that even possible? The country she was moving to had a 10 day requirement for health check-ups and since they messed up so many times and the USDA Endorsement office is located in Sacramento, this meant they had to do overnight mail to them THE NIGHT before my mom's flight. The real kicker is that she had to CONTINUALLY CHECK UP on the status of her paperwork and THAT'S how she found out that they messed up the first, second, AND the third time. The complete lack of transparency and communication is abysmal. It was a complete nightmare of 9 days for her and she wasn't sure if she could even bring her dog with her on her flight the day of. LUCKILY, the USDA offices worked quickly as we paid extra for expedition and then we intercepted the certificate at the UPS Shipping Center in DTLA, before they went out for deliveries. Otherwise, they would've came to my BFs mom's house at 4pm and she would've either missed her ONE WAY 3PM flight or had to leave her beloved dog of 5 years. Please take this as a sign to not use this clinic for your pet travel needs, it's not worth the headache or heartache that may happen if you use their services. Save yourself the pain and go somewhere that has good reviews about this kind of thing. It really does seem like this business is more than happy to take your money, know they're providing below subpar services, and not care. And look, I'm sure they're nice people but nice doesn't get sh*t done. I also wonder what else they may have messed up on. I would NOT recommend this vet due to this experience and people should think twice if they're seeking out this clinic.
Nov 14th, 2023