Dream Motor Cars, Inc.

Mar 25th, 2024

Dec 4th, 2023

Apr 19th, 2023

Apr 5th, 2023

AVOID AT ALL COSTS. Considering this ordeal was over multiple days, and I could write a novel depicting every transgression that ensued, I will try to hit the high points here after summing it up in one word: Robbery. This place consists of a dealership and a mechanic/body shop. I went to have tires, a tuneup, and a pump done on my car here, and here are just SOME of the issues I faced with the owners who tried to play it off as if they were doing me a favor. From the start, there were inconsistencies in the hours of labor to do each aspect of this job, pricing of parts, and methods of arriving at said charges. The initial quote was $2400 which I was reassured I would not be paying. It wont be that much. However, AFTER THE WORK I NEVER AUTHORIZED WAS COMPLETED the second quote was almost $4,700. As ridiculous as that may sound, it is not even the worst part. Here are just SOME of the charges I was forced to pay after they completed work without giving me a quote: 4 Spark Plugs changed: Parts $74.72, Labor 3.8 HOURS x 175/hour for a total of $746.82. When I questioned the owner about the labor hours, he tried to belittle me and make me try to take the spark plugs out myself. On top of that, he would hide behind alternate explanations being there was a lot of rust,(car has 50K miles on it), or the system estimates the amount of time Oil change and filter: Parts $101.96 and labor 1.6 hours x $175/hr= $391.65. Brake Bleed and flush: Parts $350 (for the service I assume, there was never an explanation given) +$15.42 for brake fluid, labor 3.8 hours x $175/hour= $1,030.42 total. Air filter: parts $37.92, labor 1.5 hours x $175/hour= $300.42 for an air filter that requires 6 Phillips head screws on top of the engine to replace. Miscellaneous: $1,706 This is just the tip of the iceberg. Again, after speaking with the owner multiple times, the prices changed for services, parts, and labor. Ultimately, the bill was about $3350 after multiple arbitrary changes due to rounding. This establishment is blatantly and audaciously robbing customers without any explanation other than an ignorant this is the price youll find everywhere else, even after disregarding all other quotes I could find, trying to invoke reason into the situation. When I went to pick up my car and attempt to reach an agreement that both the owners and I felt reasonable, the owner had his employee print out individual papers with each charge on it, as he left the establishment, and me waiting in frustration for well over an hour. While I was waiting, to top it all off, an exchange was had over the phone with a family member of mine and the owner that ended with the owner saying F*** you. F*** him. You dont get the car until I get my money. And an extremely questionable end to an awful encounter in that they do not accept debit or credit cards. I would not return if they were giving away vehicles for free.
Feb 29th, 2024