Dependable Supply Chain Services

We contracted with Dependable Supply Chain Services, and the delivery appt was set IN WRITING for a Wed, at 1pm. So on that date, no one calls, and no one shows up. My cell # is even on the paperwork THEY gave us. So it falls to to me to call them at 1:22 pm and find out what happened. They say we don't have any appt at all, and I say yes we do, and it says so on their paperwork. They say "Oh, we're a different company, we're Dependable Highway Express". We contracted with the parent company, but they farm it out to a subsidiary who mentally is on another planet and plays dumb. These multiple sister companies appear to be just a shell game to cover their f-ups and delays. Will not use again.
Apr 9th, 2024

Hard to park for delivery (door21) but when you park they are fast!
Jan 27th, 2024

Horrible management personel. Never would I recomend this place to work.
Jan 9th, 2024

Very tight place, no restroom no staff delvariy good all everything is bad
Sep 15th, 2023

I placed an order with Global Industrial and selected to be contacted 24 hours before delivery so I could be prepared for it's arrival. I was called on Monday by this company to inform me that the delivery would be the following day between 10 am and 4 pm and someone needed to be there to sign for it. I took time off work, arranged with a work crew to come get it and take it the correct site, but the delivery never came. I called this company back to find out what was going on with my order only to be told that the scheduled delivery was Wednesday, not Tuesday. The person who called me to tell me the delivery would happen on Tuesday was no longer at work so they couldn't help me. They were very unhelpful and unconcerned about the major issues their mistake made with a lot of schedules. Dependable Supply Chain Services is not very dependable or very concerned about service.
Nov 1st, 2023