XPO

La Jouas _{on Google}

May 30th, 2023

I can't say enough good things about this company, their customer service and their drivers! If you have a choice of the logistics company you use, please give them a try! I've had two drivers and both went above and beyond to help during my delivery. Friendly, thoughtful and helpful. These drivers seem to really love their job and it shows in the commitment to getting the job done and done well! I've also had to speak to the office a few times because the company I made a purchase through was being a bit evasion. XPO constantly checked the status for me, kept me informed, and even provided a call when the driver was close!

Audrey Forth _{on Google}

Nov 29th, 2022

If I could give them negative stars I would. No showed in FOUR separate scheduled pickup dates. THE WORST.

L. E. Bobo _{on Google}

Nov 20th, 2022

It is so obvious they have issues with scheduling or the lack of knowing how or following throught with there appointments. Especially after 7 attemps 3 appointments to drop off item & 4 appointments to pickup. Each time they schedule an appointment it was always cancelled and rescheduled so frustrating! Annoying when you take time off only for delivery/pickup to get cancelled or for them to say/ask, "you are not on schedule today" or "are you sure you had/made an appointment for today?"

Brenda Brooks Mansfield _{on Google}

Sep 16th, 2022

XPO Logistics botched our delivery TWICE! Still no fridge after they rescheduled twice and after we emptied out our refrigerator and freezer anticipating their arrival TWICE. XPOs Delivery window email listed delivery from 7am - 7pm versus being told by LG that someone would call us the night before delivery with an estimated 4-hour window as well as another call on delivery day confirming the 4-hour delivery window. Never received those calls for either of the two booked deliveries and there was no way of reaching the delivery crew - even XPO said they were not able to reach the crew once they were on the road. The track your delivery link opened up to a map that showed absolutely no progress from the warehouse all day. And when they finally called it was to tell me they were 15 minutes away (making me scramble to unload our entire refrigerator and freezer for the 2nd time into makeshift ice chests), only to be told at the door that they didnt know there were more than 10 steps to our front stairs and that they needed to reschedule delivery with a 3rd person. The order process never asked how many steps we had. Even worse, XPO customer service made no attempt to make things right - e.g. come back in an hour with a third person (XPO warehouse is a 13 minute drive from our home), or to reschedule for the next day with an extra person nothing. Instead I was just told, this is how its going to work - the 2-man crew would be returning the refrigerator/freezer to the warehouse, at which point the warehouse system would have to generate a new delivery invoice through its queue (as-in, we would be put back last in line for the second time), and only then would XPO contact its moving crew subcontractor to find out when the next 3-4 person crew would be available to deliver for XPO. BUT, since the usual daily crew is only 2 people, we would need to wait even longer for enough 3-4 person required jobs to accumulate to fill a full day of delivery bookings. When I asked to speak to a supervisor I was told that she would email him and he would give me a call back in the next day or two. I was told this, by the way, after telling her that I had to leave town for work in 3 days. XPO Logistics, Inc. is surprisingly unprofessional. Its very poorly run and has horrible customer service. Despite the hours of wasted time XPO had caused us, the customer service person at XPO had the nerve to tell me that shed already been on the phone with me for 15 minutes (exaggeration) and that she needed to get to other customers!