IRB.TAX Los Angeles

If I could give a lower rating I would. Last year my tax person Robert Anderson's practice was sold to IRB Tax. I was used to speaking with Robert a couple of times throughout the filing process understand what tax breaks I may qualify for and if there were any new tax laws that would affect me. Unfortunately, my experience with IRB was nothing like that and frankly, terrible. The first engagement with IRB Tax was filing for my 2022 tax return. The only communication between their tax person, John Duenas, and I occurred after I made many attempts via email and phone calls with no response, which left me with my only option of threatening that I would not use them. I had reached out to Johns manager Alexndra Rodriguez (owner) several times with no response. After my threat of leaving, John reached out and sent my tax return with very little explanation in the email. I asked to speak with Alexandra Rodriguez, but there was no response. I ended up proceeding with the filing because so much time had passed that I could not afford the time it would take to file with someone else without an extension. Fast forward to this year's tax return (2023). I sent an email to Alexandra and uploaded my documents to their portal on 2/29/2024. Alexandra responded the same day and referred me to a new tax preparer since John was out indefinitely. Gem Redondo (Alexandra's sister) I was told had 20+ years experience and she called me right away to introduce herself. She said she would prepare my taxes over the next week and would reach back out to me if she had any questions. Great start, but they fumbled the ball again. Today is March 20, 2024, almost a month after with no response. I sent several emails and called several times, and no one has responded back to me. I explained to Alexandra and Gem that it is important to stay in touch with customers even if they have not gotten around to doing their taxes just to let them know they were not forgotten when deadlines are missed. They continue to have serious communication issues. I even sent them a message letting them know I was going to write this review if they did not respond, and they didn't, so here I am. I highly suggest not using this IRB Tax if you care about communication or maximizing your return. P.S. I am having a CPA look at my previous year's return to see what was missed and I will be filing with someone else. Just wasted a month and now I am under a tighter timeline. These guys are unprofessional and just brain damage to work with.
Mar 19th, 2024

Great service and customer care! I met Alex a while back and started working with her and her team and have wished I knew them sooner. I have referred a few of my friends and they are very happy with the work as well.
Feb 7th, 2024

Feb 4th, 2024

Good and fast work
Feb 4th, 2024

When you think they can't get better... and THEY DO. They have always been the best but they dont settle for that.. every year they stay up to date with ways to help you and ways to better serve the customers... My family has been using IRB TAX for years... we go back generations and we keep coming back for a reason. They have a text message system that makes it feel like a pizza ordering process... who started working on my taxes... if any questions or additional information needed... when tax documents are being reviewed or almost done... and when they are done... as well as asking if I give them the green light to complete and process documents... like I said... I will continue my business for years to come... give them a free trial... (Even to re-check taxes that have been done... they might even get you MORE BACK) tell them RAFAEL OLIVAS sent you...
Feb 13th, 2024