FirstService Residential - Los Angeles

Thank you for bringing your concerns to our attention and at the same time we received your review, we also were included on a group email from a resident and as expressed to him, we understand the gravity of the issues you've raised regarding the gate and overall security at the Community. The board of directors has been addressing the ongoing maintenance issues, and, while it may look like action is slow, we have been dedicating multiple hours each day trying to coordinate with vendor partners to get some traction on addressing some of these issues permanently. The safety and satisfaction of our residents are of utmost priority and immediate steps are being taken to address security . who were contacted immediately to obtain an update on what transpired; a thorough review is being done of the security personnel on the property, and there is one specific guard that will not be returning to the community . In addition, measures are being taken to enhance security. We recognize the importance of a reliable gate system and are willing to undertake any necessary construction projects to ensure a long-term solution. The process of soliciting proposals to replace the roll-up vehicle gate with something more reliable is already underway; the current gate vendor's performance is under review and options for bringing in a new vendor are being explored. Any proposals or vendor maintenance contracts obtained will be submitted to the Board for review and approval as soon as feasibly possible. Please know that you are encouraged to report incidents/crimes that you are witnessing immediately to law enforcement and or to both security and management. Also, I encourage you to sign up for the community email blasts to ensure that you receive regular updates. Our team is committing to sending out daily updates (on business days) until these issues are resolved. You can contact me at [email protected] and confirm you would like to receive updates and I am happy to set that up.Our goal with the board of directors is to rectify these issues promptly and regain your trust in our commitment to a secure and well-maintained community.Terri Vice President, Client Services

Ms.Lotfi, per your meeting just last week with the board of directors and the association’s attorney, you will receive response regarding the matter within 15 days.TerriVice President, Client Services