Western Dental & Orthodontics

I was waiting over 3 hours there... over 2 and half hours before xray and then seating in the room and waited for a doctor more than 30 mins.... I couldn't waste my time like that anymore so I left. What is the point making an appointment? I understand you guys get short of staffs and busy... but why would you book it so tight like that... :(
Apr 4th, 2024

I called ahead, confirmed my insurance coverage, and made an appointment. I arrived to my appointment time and waited 1 hour. They then called me back up to the front desk and said they needed to confirm my insurance. I had already been sitting there for an entire hour. I said that I confirmed on the phone when I made an appointment and saw online that they were in network, so I wasn't worried about being denied benefits by my insurance. They said they wanted to call anyway. It was a Saturday, so the insurance's customer service was closed. They said they couldn't see me, so I left. During the hour I was there, not a single person was called from the waiting room. People were literally falling asleep around me from waiting so long.
Mar 8th, 2024

Wasted my time all day. Incompetent staff. Go to a private practice.
Jan 31st, 2024

Very good service and explanation from the boy Cesar M. I highly recommend this place
Aug 4th, 2023

Their hours for ortho are actually Tuesday and Friday ONLY until 5. Their availability for appointments is months out. When you call, youll get sent to a call center and wont be able to actually speak to anyone at their office. Do yourself a favor, go somewhere else.
Sep 15th, 2022