Z Dental Group Dentist Los Angeles

Where do I begin? The rude front desk receptionist acts like she is a know-it-all, when in fact she didn't even take time to LISTEN to me when I said twice that I already have my xrays from yesterday at another dental practice which had no appointments to begin my treatments until three months. Now, I understand why this clinic had available appointments sooner, just as soon as this rude receptionist named Ivette or Ivetta kept talking over me. Now, thanks to her, I'm seeking my dental care elsewhere.
Jul 20th, 2023

Just called Z dental to ask how much it costs to pull a tooth. Some gal answered who spoke perfect English & kept saying in perfect English .. that she didnt know what I was saying ?? Very weird. I guess theyre out of business.
Jun 29th, 2023

Great and thorough service. Friendly people at reception and in the treatment room. Very accommodating with weekend appointments available; easy parking. So glad I found them!
Mar 30th, 2023

You will be asked to pay first and then be refunded!I was a sucker and never got checks from my dental insurance company as promised. This went of for 18 moths I gave up. I never have problems work using my insurance elsewhere- it seems like it's either incompetence or negligence on their part - learn from my repeated mistakes in goin here
Jan 27th, 2023

I had scheduled a routine cleaning and x-ray here about a year ago. The lady who is the x-ray technician is also the front desk billing person. She was incredibly rude and hostile and tried to coerce me into doing a deep cleaning on the spot, which I refused because I had had it done less than a year before. She overbilled my Dental PPO and charged for deep cleaning services that were not performed. She CYAed by telling me that she would be calling my services by a different name, and that that is what would appear on my bill, but that I should have no balance. It turned out that they billed beyond my maximum coverage for the year, and I did end up with a balance. After being on the phone with CIGNA, I filed a complaint with the California dental board. Im posting this review a year later to caution people. Do not sign anything here. They will doctor documents and make it look like you signed off on a false dental payment plan. Dr. Raff, who actually did my routine, standard cleaning, and his assistant, were both really great, skilled, and gentle. Hence the two stars.
Nov 18th, 2022