PODS Moving & Storage

I used PODS to move all my stuff from a house in Seattle, WA to Los Angeles, CA. MUCH easier than hiring full service movers. The container was delivered and picked up at both locations on the day I had reserved. All my items were in good condition.
Apr 6th, 2024

Mar 22nd, 2024

Easy, affordable and exactly what we needed. Customer service was great, everyone we dealt with was professional and the communication was fabulous. I would definitely use PODS again, if needed in the future!
Feb 13th, 2024

This POD location is awful. The store manager doesn't know what they are doing. Scheduling is a nightmare. They failed to deliver, communicate, inform, or have a conversation with the client. Because of their PODs failure to deliver within the time frame, I've had to rent a truck, hire help and pick up, and deliver my own goods. Isn't the point and philosophy of POD to minimize the moving process ?!?!? Well, it's not! The philosophy at PODs is really to UP sell you other more expensive products, tell you that you need city permits or other information that cause you to spend more money to get your things from them. It's a shame they pull these tactics! No use this company! It's not worth the hassle or time and cost.
Jan 24th, 2024

So like a number of people PODS cancelled my service unilaterally day of in the window they were supposed to arrive my house is on a hill which compounds things but I have seen pods on our street before. The cancellation would have been acceptable but they made no effort to reach out to me during the time from my booking to the cancellation. I had to beg customer service for the assistant manager to call me, who was fully obstinate in not accepting responsibility for the lack of communication. After ten minutes of refusing to help me contact the manager he relented. Manager was more polite but shifted responsibility to the booking agent. Seeing the frequency of same day unilateral cancellations on google makes me more frustrated as clearly this is a issue baked into the culture of this PODS center and they do not seem to take initiative to fix. Maybe they will rectify the situation, but I am doubtful.
Jan 18th, 2024