Haagen-Dazs Ice Cream Shops

Went there the ice cream was horrible and the manager was so disrespectful and called my bf cute right in front of me never coming again
Feb 24th, 2024

Slow. They need to sort out their service. It shouldnt take 30 minutes to get a scope of ice cream
Nov 28th, 2023

Omg lol everyone is leaving. These two guys are so stoned lol watched him take 10 min to scoop 2 scoops. Im dying this is hilarious. I watched 15 people walk away because they couldnt wait. This is hilarious. I cannot believe the brand is letting them get away with this.
Nov 13th, 2023

Spent $41.60 to purchase some ice cream, sorbet, and shakes for the kids on a whim after shopping at The Grove. Store 1356. What a terrible way to end a pleasant day. Our daughter, who turned 5 on Saturday November 04th, 2023, dropped her medium sized strawberry sorbet cup immediately after being handed her order. When my wife kindly requested they replace her cup, the young caucasian male working there on Saturday said they couldnt replace it for her because it was company policy. My wife further explained that it was an accident, and her birthday, so they begrudgingly made an exception and provided her with a small cup of sorbet, because GOD forbid they replaced her sorbet cup with the same medium size cup she originally purchased. We understand company policy and all, but what has the world come to that when a child drops their ice cream upon being handed their order, that the store decides theres no recourse for this type of incident? This is not how to win-over customers or keep them for that matter. Stop focusing on the financial implication this has on your bottom dollar, VS the pleasure of a little girl, on her birthday, with her family. She cried over being downsized, but the heartless employee behind the counter thought sticking to company policy was more important than making my child happy. Haagen-Dazs is a washed-up brand anyhow. The Grove should look for a better quality ice cream shop to take over their space when their lease is up. Much better small-batch ice cream out there these days. The apple has fallen too far from the tree with the Haagen-Dazs brand my family recalls when it was once a global brand that actually understood the concept of customer service and satisfaction. Such a shame.
Oct 24th, 2023

birthday free spoon ice cream
Oct 6th, 2023