Ortho Mattress

I purchased three queen beds and two twin beds on the same day, and LD was excellent, very helpful, explanatory and courteous. Great store.
Feb 28th, 2024

Chris was excellent ! Helped us find a wonderful bed at a discounted rate.
Feb 15th, 2024

There are much better Ortho locations to choose if you want proper service. Had a very frustrating time with this store. The salesman steered us to only one brand and didn't really help us figure out the right mattress, basically just said go with the one that feels right. Their 100% guarantee was a big plus which helped us choose the store. He did say to qualify you needed the full mattress protector, which was about $180, and turns out is not required (confirmed with another store). Mattress came and it was not the same as what we experienced in the store. Went in to discuss and he was very indifferent, quite rude (would rather be watching soccer on his phone) and made us feel stupid about our purchase...after all it takes a long time for an expensive mattress to break in...which was not mentioned when bought. We ended up at Ortho Santa Monica and had an amazingly more positive experience. The rep spent a lot of time with us, asked questions, narrowed down beds and helped us find the right fit. He also did the exchange so we didn't have to deal with the original store. And bonus was that he was truthful with us and not sleezy. In fact he told us how the pricing works on exchanges and you can't get a salesperson discount on the return but we could wait for a sale and promised to call in a few weeks when it would be on. Guess what? He called! And amazingly he didn't get commission on a return, but he understands service and building loyalty. We will buy our next mattress from him without doubt. Would not return to this store.
Dec 10th, 2023

Nov 13th, 2023

Aug 6th, 2023