Baida Jewelry

Outstanding customer service and workmanship. Love going there.
Feb 9th, 2024

I was referred to Baida Jewelry by church friends and I purchased my wifes engagement ring and our wedding bands from Baida Jewelry in 2021, we were happy with our purchase and customer service at the time. This year was my in-laws 39th wedding anniversary so my father-in-law wanted to get my mother-in-law a special gift, so I recommend that he go to Baida Jewelry, assuming he would get the same experience and treatment I had. Regrettably I was wrong. My father-in-law purchased a platinum band with 8 Dimond Baguettes. The ring was a bit big on my mother-in-law and she went to exchanged it for a smaller size. She ended up with 3.1 carat Dimond ring purchased for about $6k. She wore the ring daily for a month until she noticed a crack in the center dimond. We were shock and surprised, how can a dimond crack without any accident, force or major impact? My Mother in law went to ask the professionals Baida Jewelry. It was a busy Saturday afternoon she had an appointment at 3pm. When she arrived she requested discreetly to speak to Eddie so we can resolve her dilemma, he was busy was headed out to a wedding but he said that his father, Mr. Baida will take care of us. So one of the workers led us down the hall to the room next door. Mr. Baida is usually very kind and hospitable however he had a Dr Jekyll or Mr Hyde moment! My mother in law asked him "How can a real Dimond crack?" .....at that point Mr.Baida, himself became angry and irate; he raised his voice at my mother- in-law and became very defensive and enraged that she would even ask that question, he yelled at her saying; he is very protective of his reputation and the fact we questioned the authenticity of the dimond ring my father-in-law purchased from them was offensive to him. He told my mother-in-law if you buy a Mercedes and crash it the next day do you take it back to the dealership and ask why it got damaged? That analogy was comparing apples to oranges. At that point my mother-in-law was spechless, sad, and deeply disappointed at the way Mr. Baida treated her and handled the situation. She couldn't not take that rude behavior any longer so she just left. Buying jewelry at baida is like playing a game of Russian roulette you will be either very happy or deeply disappointed. They kept saying we were like family however we felt swindled as soon as our purchase was complete, customer service and family love went out the window. No respect or care whatsoever. Unfortunately now every time both my mother-in-law and my wife look at their rings they dont think of the joy of celebrating a wedding day and anniversary but the sad way my mother-in-law was mistreated by Mr. Baida. Very disappointed with Baida Jewelry
Sep 22nd, 2023

My husband got my engagement ring here. Absolutely love the people, the customer service and the jewelry! We will never buy from any other jewelry store! Thanks guys...keep up the fantastic work!!!
Jan 12th, 2023

Eddie and his staff are amazing! The best service and prices in the entire area! You cant even beat their prices or quality online. They treat you like family! They are the best! Customer for life!
Nov 14th, 2022

Baida Jewerlry is a blessing! They were able to do a last minute upgrade on my wife's wedding band. The upgrade, cleaning, and inspection were done by X-mas Eve, just in time for Xmas Day. My wife just loved it!!!
Jul 30th, 2022