AAA Los Angeles Insurance and Member Services

I was sold an insurance policy under false pretenses. When brought to the supervisors attention, they refused to honor the promise the agent used to close the deal!! Horrible customer service!!!!! I don't recommend unless clear communication to details are made.
Jun 29th, 2023

Canceling my membership which I've been with for 29 years now and also canceling my insurance with them even though this experience has nothing to do with insurance but there's no way I'm ever doing any type of business with AAA... On any level ever again in my life unbelievable what I just dealt with... Waiting for a tow truck for 6 hours and still no tow truck showed up even though I received over 20 text messages and spoke to five different "supervisors". And still no tow truck .. mind you I'm located on a very very busy street in Beverly hills not like I'm in some rural area this is unacceptable unbelievable I'm in shock on how bad and how much a piece of shi* this company is ...
May 30th, 2023

Came in around 11:40am and the lobby was packed. There were so many employees and only 1 person was called within 20 mins. The rest of the employees had no one. Horrible service.
May 26th, 2023

May 7th, 2023

(Translated by Google) It is a place with a very poorly trained security staff, they want people to sit when everything is full and they are annoyed that you are standing around waiting for your turn and they keep bothering people. (Original) Es un lugar con un personal de seguridad muy mal entrenado quiere que la gente se siente cuando todo esta lleno y le molesta que estes parado esperando tu turno y se la pasa molestando a las personas.
May 6th, 2023