The Ritz-Carlton, Los Angeles

While I typically enjoy my stays at Ritz Carlton properties, my experience at the LA location fell short of expectations. Despite proactively arranging for an early check-in to surprise my fiance for our anniversary, the execution was lacking. Despite being informed that a room would be ready, delays in check-in caused us to miss our lunch reservation. Furthermore, the service at the lobby restaurant was slow and the drink order was incorrect. The mix-up continued with the wrong dish being served. Despite assurances of late checkout for our spa appointment and promises to rectify the situation, the billing discrepancies persisted, and the promised dining credit refund has yet to materialize even after 10 days. Overall, this experience was a disappointment, especially considering the price and my loyalty to the brand. Additionally, it was disheartening to receive only a generic apology from the hotel and guest relations, with no follow-up to ensure the issue was resolved. Given that the JW Marriott is connected and was half the price, I would recommend booking there instead to avoid the disappointment experienced at the Ritz Carlton. I regret using my points for this stay and will explore other options in the future.
Apr 10th, 2024

Great place to relax. Very Busy on Laker Game day but the service was not compromised. The Fennel Chicken salad needed more champagne vinaigrette. The ambiance is gorgeous and relaxing. Nearby activities: LA live is next door with tons of eateries. And you have Regal Cinemas across the street for a movie night. Walkability: Conveniently located on Olympic and Figueroa in Downtown LA and just outside of Korea town.
Apr 7th, 2024

Apr 4th, 2024

Mar 27th, 2024

Mar 23rd, 2024