Equinox Sports Club Los Angeles

Horrible customer service. Liv at the front desk saying she was the manager was rude and has zero customer service skills. I'd expect much more from a 2k a month gym membership.
Mar 8th, 2024

Others have said it and Im going to say it again. They charge you ~$350 a month for a membership and then charge you $2($3 if you use a credit card) every time you use their parking... and won't validate you unless you're an executive member. It's the principle of the thing and it's infuriating.
Mar 8th, 2024

I'm disappointed by Equinox Sports Club; I was expecting so much better! 1- There is no coffee or smoothie bar or anything. When you enter, it's sad and dead. Not even a coffee machine. They offer free coffee only for Executive members... This is ridiculous! 2- WIFI: I tried to have a meeting between two classes, and I went to the lobby, but the WIFI did not work. It was horrible. 3- PARKING: I have a Destination membership, one of the most expensive ones that gives me access to all clubs, and I have to pay $4 for parking each time I go!! I was shocked and did not expect it. So now I have to pay $112 on top of my $350 Membership? Just to park? I have to say that the classes are very good, especially the Yoga classes. The staff is also very friendly and nice, but the things above are affecting the overall experience of the CLUB, and unfortunately, it's not a good experience. I hope to see some changes soon or I will have to go somewhere else.
Apr 3rd, 2024

Ive been an Equinox member for over 15 years. About a year and half ago I upgraded my membership so I could use this club. This destination location is the least nice of all the Equinoxes that Ive been to. Ive been to ones all over the country including New York City. I dont quite understand why this club is dirty, equipment is broken, and on top of that the clientele is rude and entitled. I can only think that a lot of the members must be grandfathered from before Equinox bought Sports Club and are paying really low membership fees. The pool is really nice and the front desk people are friendly. The clientele is excessively talkative. A lot of kids from Beverly Hills high school work out here.
Feb 28th, 2024

Supposedly the best gym of LA. Arrived to a class I reserved on the dot and lost the spot because they gave it to someone else. This goes against their written booking policy. Steam bath and sauna get so crowded you have to stand sometimes, and they often run out of towels. At more than $300 a month their doing hardly anything right. Oh and to top that parking is $3 with card or $2 with cash every single time.
Feb 25th, 2024