west elm

Warning. Despite the parking garage having signs and designated spots for West Elm Customer Pick Up. The store associates will not validate your parking ticket, even with purchase. So if you are picking anything up from this store, be prepared to pay $15 for parking. Fun!
Feb 11th, 2024

Meh. Everyone was super friendly when we came in. My issue is that when we called, we asked about parking because, as you know, parking in DTLA is a nightmare, and they said, we validate! that was it. We came in, tried a bunch, and then before we left, we asked if they validate, and they said only with purchase. I think they were irritated we didnt buy the 2k chairs we were looking at. Are you effing serious? People have to pay $15 to go in and test couches, etc. Making your customers pay $15 for parking based on purchases when you clearly came in to test out the options is absolutely asinine, especially in DTLA. It left a really bad taste in my mouth and made me reconsider even buying from West Elm at all. TLDR - there is parking, and they validate with purchase only! Parking is $15 without validation.
Jan 23rd, 2024

Jan 22nd, 2024

Very rude customer service and not a well managed store! They don't mind false advertisement at this particular store. They plastered a red tag sale sign on a shelf for planters of three different sizes. Of course they didn't display individual prices on any of them and when I inquired about the price on the smallest item they seemed bothered that I was interested in the supposed sale item and both representatives seem to be in on the dupe and were very rude and short with me. I did contact corporate and they informed this store has been getting a lot of complaints. Besides being in a dicey area with homeless sleeping outside the display windows and no availability of parking, I see no redeeming quality to visit this particular location.
Jan 22nd, 2024

Beyond Angel and Silvia, who I have to admit are absolutely wonderful people and salesmen, the rest of the people that work here either have no manners or any idea of whats going on. People come here and spend a lot of money and they expect to be treated with a certain level of respect and hospitality but that is rarely the case. Theresa and the other female whose name I couldnt make out (Elyse?) are insufferable. I recently came into the store to pick up an order I placed with Silvia for a throw to be delivered to the store but when I got here the woman behind the desk, besides looking uninterested, had no idea where my item was. She asked me if I had received a notification assuring me that my item had been delivered and I replied that this was the only reason I was in the store. They searched for at least 15 minutes rarely ever saying a word to me . Again she asked me if I had received a notification and again I showed her my email through my phone and read her my order number. After another while the young man that works there finally came back out with my item in hand. A lackluster apology about wasting my item and finally I was out of there. Then I kept getting text and email notifications that I had the same item waiting for me at the store so I called and asked them to check the item as having been picked up. I shouldnt have to tell anyone how to do their job. I also mentioned to Theresa that the person answering the phone should address herself but she said that the employees are not supposed to give us their name. I tried explaining thats its just part of the etiquette of answering a phone but I chose not to get into it with her. I live down the street but I think Ill just head to Burbank from now on. Its unfortunate because I really love Angel and Silvia but the rest of the staff is just not a good vibe.
Dec 26th, 2023