Total Care Dental and Orthodontics | Los Angeles

Despite confirming the price on phone twice, Maria rudely told me there was an additional new patient price for X-rays despite me only wanting retainers, not to join as a new patient. I said this on the phone and was never given any information about additional charges for things I didnt need. Maria dismissed my complaint as if I shouldve known this. The cost of my retainers would have gone up from $350 to $500 with the new Xray charge. On the bright side, Dr. Kim was very kind and thorough, a fabulous doctor. Maria and the front desk staff need to be more organized and upfront about ALL costs.
Apr 4th, 2024

Alejandra
Mar 22nd, 2024

Alejandra gave great service!
Mar 22nd, 2024

Alejandra
Mar 22nd, 2024

Im wondering if this reviews are from real customers or just the stuff members doing a ofavor to this place. Idk where to start but first FRONT DESK SUCKS Feel bad for the doctors and assistant. (It would be so much easier if they explain to the patient whats going on, that just leaving them waiting for hours.) Receptionist are so lost. They dont communicate each other. Even the Dentist didnt know where was my daughter file. If you make an appointment you wont pass after 2 hours if you are LUCKY. Meanwhile I was waiting beside me. I saw and heard so many complaints and customers getting mad and frustrated other ones decided to leaving. I had to wait sadly but trust me Im not coming BACK. Hope the front Desk gets a better management soon. She looks so lost and frustrated.
Mar 31st, 2024