Complete Systems Design

I've been working with Jim for about 4 years now. I was skeptical about having a contracted IT service as I feared I would get nickel and dime'd every chance they would get. Jim has been extremely fair and considerate as it pertains to what is a billable call/service vs. giving guidance on an issue. He's very knowledgeable and proactive in his approach. He also makes it onsite at a moments notice if need be. I feel very comfortable focusing on other areas of my business with Jim on watch. I would highly recommend him.
Mar 18th, 2020

Our main production server suffered a hardware failure last night at 8:01 PM. I was contacted by our CSD rep at 8:07 to verify if it was a scheduled shutdown. I told them no and asked them to investigate. 5 minutes later they reported that our RAID controller was dead. I asked how soon we could be back online thinking if we had to restore it might be a while. They assured me it was no big deal and told me it would be just a few minutes. They failed over to our replication server which was completely up to date on everything on our production server in under 10 minutes! We had 8 virtual servers fully functional in just a matter of minutes after I told them it was OK to bring them online. It was our first time we needed this service in a real situation so imagine how delighted I was that we were operational before our end-users even came in to the office. The replication server was a bargain; I didnt even have to buy a new server, they just reused our old server and added more disk drives to it. A fantastic use of old hardware for so little money! They made the changeover remotely so we didnt even need anyone to go on site. They opened a case with our hardware manufacturer to arrange for a replacement part which was under warranty. Great exprience and top notch service!
Oct 1st, 2019

We have been using Jim for several years at my business and he is fantastic. He is an expert in his field and always does a professional job. I would highly recommend him to anyone looking for an experienced and professional IT guy. Sheila/Commercial Talent
Aug 5th, 2019

We have worked with Jim for over 4 years.  He is quick to respond when addressing issues or to assist in configuration questions and requests.  I consider myself technologically inclined, but often, IT configurations and concepts can be confusing.  Jim does a great job of explaining things in a way that anyone can understand. I highly recommended!
Jul 31st, 2019