T-Mobile

Robert Yaffe _{on Google}

Apr 7th, 2024

Great service and very knowledgeable staff

Jodi Bowers _{on Google}

Mar 8th, 2024

Make sure you have an id if you lose your phone and your id isnt there, they make you pay for a new phone number and you have to pay for your original phone number if you want to keep it while youre waiting for your new id to come.

Ryan Ruckle _{on Google}

Feb 9th, 2024

The staff at this store went above and beyond for me!! After I fell on the sidewalk and smashed my phone they helped me to get a new one. Best customer service I've ever had!!

Shag W _{on Google}

Nov 24th, 2023

Excellent service. I was able to pickup my internet router, as opposed to having it shipped. The young lady who assisted has a great personality.

Serhio _{on Google}

Nov 2nd, 2023

I had a truly terrible experience with T-Mobile that I feel compelled to share. My visit to their store turned into an ongoing nightmare. First, I walked in to change my phone number and buy a new iPhone. That should have been straightforward, right? Wrong.
The confusion started the moment I walked out of the store for the first time that day. They somehow managed to mess up something as simple as changing my phone number, leaving me with a new number I didn't want. But that was just the beginning.
Over the course of the day, I had to return to the store multiple times because every time I came back, something was still not done right. My eSIM IMEI registration was botched, my primary line had no cellular data, and my secondary phone number couldn't connect to the eSIM. It was a complete disaster.
To make matters worse, during the payment process, I distinctly remember being presented with two insurance plans - basic protection and one that included screen protection for an additional cost. I chose the basic plan, thinking I was covered. Fast forward a few weeks, my phone was damaged and stolen in an unfortunate event.
I thought at least I had insurance for my new phone, but when I returned to the branch, the representative had the audacity to tell me that I had no coverage. No explanations, no apologies, just a complete disregard for their promises.
This has been the worst customer experience of my life. T-Mobile's incompetence and indifference have cost me time and money. I would strongly advise anyone to steer clear of T-Mobile if you value your sanity and expect even a modicum of competence and honesty from your service provider. This is a company that clearly doesn't care about its customers or the promises it makes. I got enrolled in Protection 360, but noone never did anything about it. So now I am with an old broken phone from T-mobile :( Feels terrible.