Chase Bank

1 star specifically for the ATM access as a bank. They have a card read upfront that would seem to unlock the doors to use the ATMs but it doesn't work. You can only use it during their bank hours.Aside from access to the machines, the staffs here are quiet nice.
Feb 16th, 2023

They DONT have a 24/7 ATM ACCESS. Do NOT waste your time coming here or having service with them.
Nov 15th, 2022

Sep 27th, 2022

Worst bank ever. Can't execute a simple wire fund. Worked with the assistant VP at bank personally. No competent support, untrained overseas help lines, and a refusal from the wire department to contact me directly after I was told there was a "repair" issue on the back-end. What does that even mean? Generally received the "it's not my job" and I can't help with that from everyone involved. Clearly Chase has gotten too big to care about customer service.
Sep 20th, 2022

Worst 24 hours I've ever experienced. Chase can't even execute a simple wire transfer. I even visited the local branch at 4500 Los Feliz Blvd, when online support could not troubleshoot. I worked with the assistant VP personally. Chase cancelled my transfer with no communication and left me bouncing around for HOURS with its many outsourced customer service departments after telling me there was a back-end "repair" problem--whatever that means. They also tell you you cannot speak directly to the wire department--they do not take calls. I have been a customer for years with multiple accounts. The "it's not my job" attitude and no accountability tells me it's time to find another bank. Chase has clearly gotten too big to care about its customers.
Sep 20th, 2022