PuroClean Property Restoration

My dad recently had water damage at his house. We called our insurance and were given the number to Puroclean for remediation. I called and spoke to Sam Padilla who was very helpful and able to get someone out right away. Aaron was very informative during his inspection and gave us a good idea of what to expect moving forward. Kelvin Ramos was the onsite technician and extremely helpful, patient, and communicative. Kelvin was willing to answer any questions we had, and is truly a kind person. He and his crew worked exceptionally hard and were very professional. We truly appreciate the care Kelvin and his team put into their work. Thank you Sam for your patience and communication as well.
Mar 8th, 2024

Having an unfortunate experience like water damage in your home can be extremely stressful. PuroClean is responsive and professional. The on-site remediation team led by Kevin Ramos, and his techs Marcus, Joel and Henry have been informative and courteous. Also Aaron who is in the office, provides great customer service, communicates often and able to answer my many questions.
Oct 24th, 2023

This was by far the best I have ever seen in response time. The PuroTeam Clean tackled the issue before I had a chance to even think and get stressed out over the issues. They kept me informed every step of the way. Bryce did the cleanup and restore and did an AMAZING Job with his work. Again, Very Professional, Very Prompt, and Super Helpful team. Keep it up and thank you for the hard work ! I will definitely go back and add pictures : -) ted
Aug 25th, 2023

Our insurance company had us contact PuroClean after we discovered a water leak near our kitchen. Kelvin and Allan were at our house the following day, explained the process, and began the remediation process that day. Also on the team were Eric, Ishmael, and Luis. All were professional, courteous, and informative. Kelvin made it clear that I could call him at any time if we had any questions. They put our minds at ease as we were going through this difficult time. Aaron was in the office and proved to be very helpful. He coordinated everything with the leak detection agency, insurance company, and anyone else that was involved in mitigating the damages in our kitchen and the surrounding areas.. Aaron was always available and very responsive. I would not hesitate to use PuroClean should a similar situation occur.
Feb 29th, 2024

From the moment my insurance company put me in touch with PuroClean I was amazed at the responsiveness and professionalism that I received over the past few months. From follow up and appointments, just seeing how things were going, Kelsey was terrific. Luis, the technician that handled the cleaning /drying of the water damage process was a life saver. I cannot say enough about him and how well I was treated. It was evident how upset I was at my situation and Luis explained everything in a way I understood and I was made to feel safe and comfortable during the process. Bill's piece was the final part and he too, was outstanding with the service he and the contractor that did the painting, floor and wall repair. I live in Pinellas County and the office that took care of me was in Plant City. If I ever needed this type of assistance again, they are the first place I would reach out to. Great communication and service. THANK YOU!
Sep 24th, 2023