Pacific Tire - Long Beach

Cena Felter _{on Google}

Mar 18th, 2024

Ive gone here for years and never had an issue until now. In fact I always loved their service and prices and recommended many people to use them. I normally would never put up a one star review and would just leave it alone, but I just want people to be aware of the way this place is being run now.
So my tire went flat after hitting a curb. I put on the spare and took it straight to Pacific like Ive always done. Normally they check the tire and show me where its messed up, not this time. They took the rim out of the trunk and rolled the tire right back into their shop as soon as I said I needed a tire.
They said there was no used tires available (which never happens) and it would be $150 for a new one. They offered a deal for a better tire (even though they offer the same price everywhere else so there was no real deal) but I decided to go the cheaper route.
Turns out they didnt have the tire available that they offered me, so I had to wait for the tire to be delivered. They brought out my tire, threw it in the trunk, and I left.
After thinking about it I decided to get the better tire and pay the difference. I drove back to tell them to not worry about having a tire sent over and that I wanted the better tire. So they raised the price of the better tire on me by $25 and the guy who quoted me earlier denied he ever offered me a lower price.
I decided to take my tire elsewhere and drove to a spot in LA. While they were looking at the tire it came up in discussion what brand my tire was (which was Goodyear on all four of my tires) and the guy pointed out that the tire I brought in wasnt Goodyear, it was some random brand I never even heard of.
So they took off my name brand tire and replaced it with some off brand other tire!
The guy at the shop said the tire was probably fine and just needed to be fit back onto the rim, so they may have took it off to resale it and replaced it with the tire that was on there. And as of now, I couldnt think of any other reason they would swap my tire for a different one.
I will never go back here. The whole crew is different than all the other times I came so maybe they did a change in management or who knows what, but theyll get their karma for sure.

Albert Alcaraz _{on Google}

Mar 13th, 2024

Great service fast and reliable

Julia Watkins _{on Google}

Feb 28th, 2024

Wonderful customer service! Got our tires filled, super easy! 10/10 recommend.

Julio Mendoza _{on Google}

Feb 21st, 2024

Friendly environment and like the fast pace with no hesitation is a plus.