Western Dental & Orthodontics

Apr 6th, 2024

I had a very disappointing experience at this dental office. The manager, Marta, was incredibly rude and unprofessional. I was given a wrong estimate and told that my deep cleaning would be covered by my insurance. However, after several months, I received a large bill stating that the procedure was not covered. I contacted my insurance and discovered that the office had processed the claim with the wrong code. Despite being informed by the insurance company to resubmit the claim, Marta never did. I tried calling the office numerous times and left several voicemails, but Marta was never available and I never received a call back. The lack of communication and professionalism from Marta and the office staff was extremely frustrating. Even the corporate office was of no help. I strongly advise others to avoid this office. THEY ARE ALL SCAMMER.
Apr 4th, 2024

Apr 2nd, 2024

If I can put a zero I would. I asked multiple times if there was any issues with my insurance over a week before my appointment. The dentist office called me less than an hour before the appointment to let me know the insurance is not coming up. This has happened before and when I go to a normal doctor, they have no problems. I will never come here again.
Mar 20th, 2024

My experience here with martha was awesome she gotten everything done right away for my two girls. Thank you martha
Mar 13th, 2024