Long Beach Healthcare Center

alma levenson _{on Google}

Dec 9th, 2022

Love it

Maggie Lopez _{on Google}

Jun 19th, 2022

If I can give a 0 I would . Please please do not take your love ones there. My father just passed away a week ago all due to careless nurses, staff. Place is horrible. My father was under their care and he only lasted 3 days , 3 days and he was found unresponsive :( whatever you do please do not take your love ones there. Everyone is careless all nurses always on their cell phone 3 people passed away in 1 day .

Jon Espinoza _{on Google}

Oct 10th, 2022

This facility seems disorganized. An incident developed that resulted in an overdose of 10 times my fathers prescribed dosage, so my father was taken to a hospital. They never called to notify the day of the incident. I found out by chance when calling my father to ask about his lunch and the emergency transport relayed details while they were setting up the gurney. I did get a very vague call asking for self help capabilities and given vague details for why they were calling with no identification given and just saying that they were wanting to know what n order to set up a place for him to stay. Not saying that he was being transported to a hospital or who they work for. This particular call came in prior to me calling to check on his meal. I did correct them and said that he was already at a facility and they quickly wrapped the call. Just saying that they were collecting some info.
I called to speak with a social worker on day 1 and was told to call back as they were in a meeting. Called back and the call was picked up and promptly put on hold without any words spoken from their end. Called back and my info was taken as the social worker was busy at the time and I didnt receive a call back, so I called back again near 5pm and they were already gone. I pressed for a higher authority to get more details on what happened to my father. The gentleman they got to the phone had confirmed 10 times the prescribed dosage was given and apologized for a lack of action taken to inform me. Confirmed that the social workers had all left for home as said he was shocked that this incident played out as it did.
Next day was a call from the hospital before this facility managed to call me. The hospital expressed an apology for this situation. Later I received a call from a staff member of Long Beach Healthcare Center who manages their medical staff and was given further apologies for this situation as they understood that the ball was dropped on informing the dementia patients immediate family. Fortunately the VA has taken action to relocate to an alternate facility.
Other issues here included leaving multi days old food beside their bed and the patient would continue eating from it. Some food exceeded a week and included dairy. Had to inform the staff twice to get corrected. The staff on several occasions would confuse him with another patient and relay incorrect health information and even pressed that the patient did not have dementia, can walk just fine without a walker as well as tell me that he was in the hospital when he was still resting in his bed in his assigned room.
The phone staff would place me on hold for 8+ mins without updates until I ultimately disconnected to called back. Often trying to predict what the caller was saying in order to reach what they felt was the goal of the call. Active listening was a genuine problem when calling. Other problems included placing on hold and having 1-2 other staff members greeting the call as though they were answering a new call. Lots of issues with this facility.
In closing, I was told that their medical staff was restructured very recently, so I hope that things improve for current and future residents/patients of this facility. Its been 5 days and I still havent heard back from a social worker or my email. Ive already collected his belongings when the hospital discharged him and transported him to an alternate facility, but I cant reach them over the phone as it just rings. Hopefully Ive collected all of his clothing as Im unsure if he had anything being washed. Some clothes seem missing and his closet there had a few soiled garments which included undergarments.

Maggie L. _{on Yelp}

Jun 20th, 2022

I will give a 0 star. This place is careless please do not take your love ones here. My father felt couple days ago he was in the hospital for 10 days he was stable, alert, vitals were regular, then he was discharge to this facility for PT and for 3 days I was trying to get information regarding my father they will always put me on hold and never return calls. Finally one Friday I was sable to get appointment to go see my father I found my father completely sedated and after I left facility 3 hrs later my father passed away. It only took them 3'days to kill my father When we arrived there we found out 2 other patients had passed away less than 24 hrs! How do you explain that ??? PleaseDo not take your family members to this nightmare  place! All staff is careless. If you care and love your love ones please do not take them here. Look at all previous reviews are horrible .