Dignity Health Family Clinic - Long Beach, CA

Located in DTLB
Mar 1st, 2023

Absolutely the WORST medical office I have ever dealt with in my entire life. First, they schedule an 8:30 am appointment and take 75 minutes to actually bring you to the back. Then you wait another 30 minutes to see a medical student. After spending an inordinate amount of time with a medical student you then wait another 15-30 minutes to see a Resident who reviews the medical student's notes. My experience was as follows: After spending almost 2 hours at their office I left with my hernia not having been evaluated and with the promise that my referral to see a surgeon would be processed that day ASAP. Four days later, after not being able to contact them via telephone (it ALWAYS goes to an answering service and the clinic almost NEVER calls you back) I had my other doctor call them. It turns out the Family Clinic NEVER submitted my referral. My doctor then forced them to submit it and to give me the surgeon's information so I could schedule a visit. I did so, and then another week goes by with my Surgeon waiting for the Authorization paperwork to be faxed to their office. The Family Clinic NEVER faxed this information. They would not answer their phone and did not call be back. Again, my doctor was eventually able to get in touch with the Family Clinic just to discover they sent me to the WRONG SURGEON. Since this was confirmed, the Family Clinic has not called me or answered my calls, or returned my calls despite leaving dozes of messages with their answering service. I am still struggling to have my hernia surgically treated and they are still as negligent as ever. I do not see how they are legally allowed to run this clinic. I would give them 0 stars if possible and I hope that the Medical Board of CA soon shuts this disaster of a medical facility down.
Jun 8th, 2022

This clinic is training new residents. The care I received although it was a long wait, was a lesson for us both. The residents were caring and confidence is required. My legs were looked at, as well as mobility without even having to change into a gown. I went for my mammogram with Breast Implants in large script on my dossier although I dont have any. It was corrected by the lab downstairs. My labs were done at an independent lab. I walked in for the results of my physical exam and the verbal attitudes of the receptionist prompted this very honest review.
Feb 28th, 2022

Horrible hours of operation close at 5 wont take anyone in after 3 even during a emergency
Jul 30th, 2021

TERRIBLE OFFICE THAT NEVER CALLS YOU BACK , DOESN'T REFILL SCRIPTS AND IGNORES PATIENTS WHO ARE OUT OF MEDS FOR WEEKS. SOMEONE NEEDS TO SHUT THIS PKACE DOWN. The worst .
Jul 6th, 2021