Faucets N Fixtures

If it walks like duck and quacks like a duck, it's a duck. My wife and I came into the store today because we are remodeling our house from top to bottom. My wife and I are a mixed couple (asian and hispanic) We googled the store and drove all the way from San Dimas specifically for this one store since the quality seemed to be exactly what we've been looking for. We arrived at around 1:30pm on Saturday and headed straight for the shower fixtures. There were four staff members working, two assisting other customers and the remaining two sitting at their desks. My wife and I were clearly there to shop but as we stood by testing various shower faucets, we began to notice that the workers were approaching every other customer but us. At one point, I took the initiative to approach the desk and ask a question assuming the employee would then volunteer to assist us, but he did not. Instead, other customers walked in and he immediately jumped off his seat to assist them. My wife and I were the ONLY racial minorities customers in the store. And after a while I began to feel this was blatant. It takes a lot for my wife to ever feel the way we did. They were clearly ignoring us. In another situation a female associate came right next to us while assisting another customer. She made a remark regarding one of the products and I thought she was speaking to me so responding only to be entirely ignored. At least four other customers arrived and were immediately approached while we're clearly shopping and never approached by anyone. I really hope the owner read this review and take it seriously, unless thats his policy. Like I said, if it walks like duck and quacks like a duck, it's a duck. Today they lost a very determined customer. As a Realtor, I often refer my buyers to local businesses for their home remodeling and other services.
Apr 6th, 2024

Service was excellent.
Jul 29th, 2023

Really great store for mid to high end tubs, toilets and fixtures. They also have some really nice mirrors and accessories
Feb 1st, 2023

Beautiful showroom displaying everything we need and lots of things we want. Everything from door hardware to bath tubs. Staff is awesome! Knowledgeable and helpful. If you have questions, they will answer them.
Jan 17th, 2023

Jan 1st, 2023