Home Services at The Home Depot

Very nice and easy
Dec 14th, 2023

We had a chain link fence installed through Home Depot Lodi. They did an exceptional job at a competitive price. I will call them again for future projects.
May 16th, 2017

Whew yesterday I was in Lodi at The Home Depot Garden Center and was directly in the middle of 4 guys doing a grab and run. I watched about 6-7 employees try to stop them and I couldn't leave the store because they thought they were the Lodi Police Department or Loss prevention.  They were yelling at the guys and putting baskets in front of them (and me) trying to prevent them from leaving of which they got away with all the items they stole. On today, I spoke with the manager Robert about the incident and the employees putting the safety of their customers in danger. He apologized and recognized the employees didn't follow protocol. It's been 24hrs and I'm still bothered by yesterday's incident. What if the guys pulled a gun? I would've been directly in the middle due to the incompetent employees. Wow to The Home Depot Guess I should stick to Elk Grove ‍
Mar 13th, 2021

Terrible storm door experience. Ordered door Feburary 22. Came out to measure a week later and when door showed up it was wrong size. Needed to be custom ordered which took another 3 months. Home Depot blamed it on construction company but I think Home Depot just ordered the wrong size. At one point they had 3 doors on my order, I told them I only needed 1. Well all three were different sizes and the lady just guessed. After 3+ months, Nobody called with an update and I had to initiate all follow ups. When the door finally came in it took forever to have someone come install it. Then the install company did a terrible job. The door had to be built out from the frame so the install guy said no latch would work and left it. The door would sway back and forth unless you dead bolt it. Then the bottom arm broke where it connects to the frame because he only put one screw in instead of 3 that are supposed to be there. I had to call corporate Home Depot customer service to get anywhere. I ended up calling Anderson door myself and having the parts sent to me so I could finish install. I got a bracket and it closes fine, like a door should. Not to mention the frame is missing screws and bent up at the top. The Home Depot store is terrible for customer service and follow through. I called to speak to Travis who I was told was the manager and was told he was too busy to talk to me because he was in a meeting. I left him a message and never recieved a call back. A separate time I called and left a voicemail for a lady I never recieved a call back. Then when I called again I was told I never left a voicemail. All in all it took almost 6 months to get the door installed and I had to finish the installation. Corporate Home Depot customer service Devon Daniels is the only reason anything got ordered or accomplished. So thank you to her. I can not stress enough how terrible this experience was and how I will never go back.
Sep 16th, 2016