Jimmy Choo

The staff and manager are so rude. They make you feel like theyre doing you favor by helping you or just cant be bothered to ask them to bring your size out. Why work in customer service if you hate customers and service? lol. You realize thats your job, right? You literally work in retail in a shoe store, your literal job is to help customers. Corporate, get on it with your training and hiring issues.
Jan 8th, 2024

Sales: I gave 4 stars for the sales and I would give 3 stars for the shoes. I cant blame as this is outlet. The sales person was kind and tried to show different pairs. The only thing which I felt 4 stars was that he did not explain about the return policy before purchase. I think I should have asked too. Shoe: Well with the shoe quality, all shoes are new and on a discounted price, you get huge discounts during holiday sale. One thing to note that these shoes are made for outlet and there is a huge difference in the quality and price. The outlet shoes are but wobbly and the material/construction isnt that sturdy but the retail store one is much more comfortable. Overall: if you want to buy a good quality durable jimmy choo and not mind the price range, go to retail store. If you dont mind the quality and tight on budget but still need a branded shoe, this wont fail you. Search and you will get a good shoe within $500 max.
Dec 29th, 2023

Bad experience and horrible customer service here. I wanted to buy a glass and the staff told me the one displayed was the final one. It's well known that the displayed on is usually used and touched a lot. Also, according to their policy, proper discount need to be applied if there is any scratches, as they told me. I found one visible scratch which I showed it to them. However, this white malr staff tried to ignore and keep denying even though he saw it. We showed our strong willing to buy, but the staff showed me a "don'tcare" face and told us to leave. How rude he is.
Jun 17th, 2023

The sales rolled her eyes after you asked to try ONE more style. Be quick! Don't let your highness run out of patience before you swipe the card.
May 1st, 2023

Its not often that you walk into a store and are greeted with such a positive atmosphere anymore, but this team does just that! Immediately upon entering, I was greeted and asked if I needed any assistance looking for anything. The new manager, Austin, was such a great help!! I had no clue what I was searching for, but Austin was so knowledgeable about each product. Thank you for helping me! What a great store.
Oct 4th, 2022