Hilton Garden Inn Livermore

Mar 27th, 2024

Very good experience. Every staff member was friendly and professional. The hotel was very clean and well maintained. The location is convenient. Thank you for a great stay and I'll be back here next time I'm in town. Safety: Safe location! I ran around the block several times every morning before the sun was up and never felt threatened or nervous about the area.
Feb 26th, 2024

As a loyal Diamond member of the Hilton, I recently had a profoundly disappointing experience at one of their properties that compelled me to share my concerns. My stay at the hotel was marred by inadequate housekeeping practices and a disheartening lack of response from the management team. First and foremost, I was shocked to discover that the housekeeping staff were using the same towel to clean the toilet and then proceeding to wipe down the bathroom countertops and handles. This blatant disregard for hygiene standards is not only unacceptable but also poses serious health risks to guests. It's distressing to think that such careless practices are being employed within a reputed hotel chain like Hilton. Upon discovering this issue, I promptly brought it to the attention of the hotel manager, expecting a swift and appropriate response given my status as a Diamond member. However, to my dismay, my complaint fell on deaf ears. The manager seemed unwilling to acknowledge the severity of the situation or take any meaningful action to address it. This dismissive attitude only compounded my frustration and disappointment. As someone who values cleanliness and expects a certain level of service from a brand like Hilton, this experience has left me deeply concerned. The disregard for basic hygiene standards and the lack of accountability from the management team are simply unacceptable. In conclusion, I urge prospective guests to think twice before booking a stay at this particular Hilton property. Despite being a loyal Diamond member, my concerns were ignored, and I was left feeling disillusioned with the level of service provided. It's essential for Hilton to take immediate steps to rectify these issues and ensure that such lapses in quality are not repeated in the future.
Feb 15th, 2024

We are currently on night 3 of our stay and in room 207 and were awakened 20 minutes ago at 12:50am, by drilling and metal scraping outside of our window. Looked out our window and a man is moving a piece of metal around. Called the front desk and was told theyre cleaning the hood and we shouldve never been put in that room due to scheduled cleaning. 30 minutes later, said cleaning is still happening. Cleaning in the middle of the night!! Right outside our window!!! Were in disbelief that any scheduled cleaning would happen in the wee hours of the night directly outside a guests room.
Jan 29th, 2024

Jan 26th, 2024