Bank of America Financial Center

Will be closing account as the bank takes 8 days to clear a check written on a Chase bank account. (Both of these banks are right next to each other in the same parking lot.) I called the branch and after waiting on hold for over 25 minutes, nobody picked up the phone. I have had my cars, houses, and accounts with B of A for over 20 years. I will not be returning.
Mar 26th, 2024

000 start with this branch. Actually I went to get money because I need to pay my rent and the agent didn't let me get money because it was being deposite from wires . After been 20 years of costumer definitely I have to think twice if I want to continued with this bank. thank God I have wells Fargo too and they help Quickly . Also I Zelle my husband 2000 to see if he Will going to get anything but it was the same answer you can't take the money because is a lot..what hell maybe the Bank is the one who has not money available for the costumer
Feb 27th, 2024

I was treated with discrimination and racism at this branch a complaint will be filed
Oct 22nd, 2023

FIX YOUR ATM MACHINES!! ALWAYS SPITS MY MONEY OUT AND THEY ARE BRAND NEW BILLS. I HAVE BILLS TO PAY AND I WORK UNTIL 5 PM. YOUR MACHINES ARE OUTDATED. YOU CLOSE YOUR LOBBY TOO EARLY. I CAN'T WAIT TO CHANGE BANKS!! LAST WEEK THE PICTURE BELOW IS WHAT THE ATM MACHINE LOOKED LIKE, UNACCEPTABLE!!!
Sep 4th, 2023

I wish I could leave less than 1 star. First, it's impossible to get help or speak to anyone at this branch over the phone. Next, they have proven to me over and over that they have ZERO concern for their clients. My mom passed away, and so I've had to try and deal with her accounts after her death. They've sent me letters asking for documents, you bring them in and no one can help you. No appointments available. In this incredibly painful time, each and every step has been difficult with this bank, and at the other bank my mom had, everything was completed within 2 visits. The manager was wonderful and made time to see me right away, she asked me to call estate services. Which I did and then came in with the correct documents at her request. Once again no one can help me fax a simple form in after verifying the document. With the exception of the manager, every single person at this branch has shown zero effort to put out minimal customer service or assistance for a client such as myself for over 30 years. Do yourself a service and bank at Golden 1.
Dec 14th, 2023