Extra Space Storage

Jane Liu _{on Google}

Mar 31st, 2024

The 5 stars is for the manager, Tanisha, who has been nothing but warm and welcoming from day 1. She is the kindest staff member at Extra Space that I've met in my years of experience with Extra Space locations across the country. Last week I noticed deep grooves in the metal latch of my storage unit. I'd never noticed it before and immediately thought someone had tried to break in. It was after hours and I messaged an associate on the Extra Space website who said they would contact the manager and let them know. Today, I happened to see Tanisha walking around and mentioned the attempted break-in to her. She checked my unit and quickly explained that the grooves had been there before I moved in. They were forced to drill into the previous renter's lock and auction their belongings because the renter abandoned the unit. I then vaguely recalled her mentioning something about this almost a year ago when I first moved in. I'm so glad she set things straight. However, I am disappointed that the online associate didn't bother to contact Tanisha. A quick voicemail or text message could have clarified everything and given me some peace of mind.

Jeff Crum _{on Google}

Mar 14th, 2024

Extra Space Storage is completely unethical, attracting potential renters with teaser rates, then doubling or tripling the rent at random. Additional add-on fees like locks you don't need, insurance and "administrative fees" whatever those are. Avoid it like the plague. I don't give it one star. I give it minus -5 stars

Vladimir P _{on Google}

Mar 14th, 2024

Thanks to people at this storage, it is a friendly and good customer service.