Wingstop

Apr 1st, 2024

Closed 40 mintues before midnight
Mar 29th, 2024

Mar 26th, 2024

So I oder through the app and pay like I have many times. They even give the option to pay in app as I do many many times. I get my order confirmation like always but this time it is different. I go to pick up my order and was told I have to show them my card to verify it's me "why". As I am observing the rack where the food would normally be ready for pick up nothing is there. So I asked is my food even ready? I was told no because I have to show my card to them before the food would be prepared. We all live in digital world now with phones that have the tap feature and the convenience of ordering food online and in an app ect. If this process can not be done in a fashion that is both fair and appropriate seeing that this is a franchise company. I have a large family of seven when eating out I think most people can agree that my bill will be well over 140 dollars per outing. The simple fact that this particular franchise has taken it upon itself to implement this bogus ordering process and take your money for the order not have the order properly made upon your arrival is in my opinion false advertising and I will ponder on seeking my next solution to this stressful degrading processes that is an insult to people who love using their own personal apps that have their personal information to buy their food using the same app to order Everytime.
Mar 29th, 2024

Go to a different location or ask for GIO if you need help, avoid Dave! UPDATED March 26th 2024! Supervisor named Dave makes the $50 order wrong himself! All boneless wings on a half and half order. Then closes down his store and refuses to answer the phone until 8 minutes to close just to say, "we are closed and not making orders anymore". I tell him "we are at the door". When you are correcting an order made almost 2 hours ago and it took you over an hour to screw up the order Mr. SUPERVISOR DAVE! Thank you for not correcting the order because you wanted to close early on a Saturday night and go party. Refused to refund nor correct my order and didnt even take down a phone number for the refund. Told me that a district manager would have to refund my order in a little over a week. Argued literally about closing early long enough to correct the order twice over. What winners Wingstop promotes! Let's all congratulate Dave on his well earned promotion! I waited over a week and then went back in waiting for my money to be returned to me, or even the order remade correctly... I met a man named GIO and he tried to help but since he wasnt there the night of the original order there's nothing he can do. He went in the back and asked Dave what to do and he said he was on break for over 10 more minutes so I have to wait and he doesnt believe the food was returned that night so nothing will be done, after his mention of my money back. Gio called the district manager for me when he realized it had been over 15 minutes since this break. Gio came out and told me he would have the whole order remade no problem and offered me a soda while I wait. Ask for Gio if you see Dave there! Sometimes lazy ppl are promoted, as in this case. Avoid Dave! Smh
Mar 22nd, 2024