David R. Russell DDS, Inc.

I have nothing but Great things to say about this office,my experience with this dentist has been so wonderful he made me feel comfortable and told me the plans every step of the way you
Nov 1st, 2022

Best dentist in San Diego county.. my whole family has used Dr Russell since 1980.. Thank you David..
Jul 24th, 2022

I would highly recommend Dr Russell. Connie was very helpful
Jun 15th, 2022

My review is specifically concerning the front office manager/receptionist Connie. The dentist and hygienists are nice, I'd only been seen once and had future visits planned...but Connie is coarse, forgetful and unorganized. Lots of paperwork lost, misplaced charts, repeat calls for insurance information because her notes went missing etc. It is either age or disorganization, I don't know but it's no excuse for her rudeness.I had an appointment for a cleaning and contracted COVID. I left a message late one night  to cancel my cleaning (9 days early) knowing I'd still be positive on cleaning day. I also spoke to Connie the next day personally and let her know I was sick with COVID and to cancel until I was clear. I gave as much warning as possible. On the day of my (canceled) appointment, Connie called and left a message on my phone chastising me for being a no show saying "the least you could've done was call us, not just be a no show. The doctor has a sensitive schedule and it would be nice if you were mindful of that." I immediately called and reminded her I'd canceled already by message and speaking to her because I had COVID and she abruptly turned nice and thanked me. She said she'd misplaced her notes! She forgets you've called or have left messages and then calls and yells at you. This review follows my second encounter with this issue. Suddenly I got a voicemail saying I was rather rude to not be returning calls and voicemails and it would be nice if I could return the message! She said "I've been calling you for weeks and need to know if you want this appointment tomorrow you asked for, but I guess I'm going to have to just keep leaving messages because you won't answer or call back!" Problem is...she had the wrong patient, she had not been calling me and I had not been requesting appointments early. She is confused or something and gets mad and becomes belittling and condescending toward people when the issue is actually her! I called after that message to cancel future appointments...I will not be going back. Another new client scared off by disrespect and disorganization.The office is old and sort of feels like going to your elderly grandparents house. It could use a make over and modernization. No effect on quality of care but a new look and a new receptionist would do wonders.
Apr 13th, 2022

What a wonderful experience! Connie was so professional and nice, Dr. Russell was fast, made the whole process smooth and has a very comforting personality. I highly recommend this dentist and will definitely be returning with NO FEAR! Thank you so much!
Mar 13th, 2022