Banfield Pet Hospital

Excellent service and care!
Apr 9th, 2024

Apr 9th, 2024

Mar 24th, 2024

They were nice but was unable to get my dogs needs done. They tried so We appreciate that. We actually made the appt there by mistake. We go to the one on Alicia so we rescheduled there.
Dec 5th, 2023

Would give no stars if I could... I adopted a kitten from a feral living situation and needed a quick checkup. Everything was going great, until she took him in back to weigh him. I heard a loud cat screech and a few minutes later, my kitten came back to me wrapped in a blanket and covered in pee. I was told that a big dog was back there and scared the kitten. I figured, okay, stuff happens, and went about my day. A few weeks later, my older cat had been vomiting for 2 days and I was encouraged to take him in to see a vet. It was Thanksgiving weekend and all the vets were closed, so I reached out to this facility. I spoke to someone on the phone and mentioned that my cat would likely need to be sedated or anesthetized to examine him as he's not great with the vet's office. They assured me they have to do this all the time and that it would not be a problem. I was told to bring him in at 1PM. I dropped him off and was told I would get a call as soon as they were able to examine him. At 4:30, I had not heard anything, so I called. I was told that my cat was not able to be examined or even taken out of the carrier, because he was combative. I spoke to the vet on the phone and he encouraged me to pick my cat up in 30 minutes as opposed to immediately, because they were going to give him a shot for nausea. I arrived 30 minutes later to find my cat had NOT been given a shot, had vomit and feces all over him and the carrier and was very loudly vocalizing in the back. I was told they tried to give him the shot through the cage top, but that they weren't successful. I was given a pill to give him, in spite of the fact that he couldn't keep anything down??? I went to leave and was told I owed over $100 for the exam. I asked "what exam, you didn't do one" and was then told that they were charging for an "office visit and because my cat bit the vet tech". I sent a complaint to corporate and was told that area management would get back to me in 3-5 business days. It's been 3 weeks and no response. This place should not be in business.
Dec 31st, 2023