Stone Expo Inc - Home Remodeler Laguna Hills, CA, kitchen remodeler, bath remodeler

Jerry Nalbancian is good at 2 things: 1-being a convincing salesman        and 2-lying to the customerAfter requiring a $1,215 down payment in cash and then calling for the balance of $1,000 telling me the job was ready to be installed, I did not see his workers for almost 2 months.Stone Expo finally arrived with the wrong sized sinks, mis-cut stone with a gouge in it, and a pile of pathetic excuses. Plumbing was connected for one sink in the guest bathroom, but not the other bathroom,  leaving the Master Bathroom with no useable sink since water was not connected.Jerry  was contracting outside of his license, which limits his contracts to only tile work. ( He is NOT  licensed for cabinets, plumbing and a lot of work he takes on without permit.)Jerry has had numerous warnings from the CA State Contractors License Board and is now being investigated for elder abuse and other violations.After waiting nearly a year for him to come back and do the job correctly and finish the job, I finally hired a different contractor to rip out Stone Expo's mess and haul it to the dump a year after signing and paying Jerry in full  to do the job. The New contractor  had to start all over again and with the increase in prices during COVID I now had to pay for the damage to my drywall from missing backsplashes in one bathroom and the expense of hauling Jerry's mess to the dump, in addition to the increased cost of stone and labor between 2021 and 2022.Ever hiring Stone Expo was a big mistake I wish I could forget.For you own peace of mind, I suggest using someone else.( Note: I had posted a previous very honest review with photographs ,but Jerry Nalbancian was able to get that 1 star review  removed in January 2022.  I am sure there are many more derogatory reviews he has been able to get removed from here, since mine was removed in January 2022. Pay attention to the many 1 star reviews, those could be your nightmares, too if you hire Stone Expo.
Feb 7th, 2023

Had Jerry Come out for a free estimate. He was timely in responding and timely in his appointment time. However, when he said it would take a day or two for the estimate i didn't have a problem with that. But, a week went by never heard from him. I called multiple times and left a message with the receptionist. All three times he never called me back and I still haven't gotten my estimate and it's been 2.5 weeks. It's not professional. And that is the only reason I'm giving one star.
Dec 15th, 2022

We used Stone Expo for kitchen and bath remodel. Rating 3 stars because the price and quality of materials and work was good. However there were a lot of delays and in the end the kitchen was not finished as promised. The microwave was supposed to be in a cabinet with matching trim and is on an open shelf that sticks out from the wall. It looks bad and ruins the entire look of the kitchen. We were told this would be fixed but that was several months ago and Jerry is not responding our texts. So now we need to find a carpenter to fix it. Overall I would not recommend Stone Expo.
May 29th, 2022

Jerry promptly contacted me and came to give us estimate very quickly.  His pricing was also very competitive and decided to hire at the spot (we previously had quotes from several companies).  He was always responsive to my inquiries via text and finished products look great, we would definitely recommend his services.
Mar 26th, 2022

I am thrilled with my new kitchen remodel and Stone Expo is responsible for my beautiful Quartz countertops and my tile backsplash. Jerry came to give me a bid which I accepted happily after another contractor ghosted me and never ordered my Quartz. Jerry happened to have a perfect color in stock and installed the job the very next week. His workers are polite and professional. He even sent them out free of charge to trim the edge of a counter to accommodate the size of the refrigerator weeks later. Jerry's a very nice low key man who gets the job done. Use him!
Jan 25th, 2022