City Lights at Town Center Apartments

Hours

Sunday:
9:00 AM - 5:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Chamber Rating

4.4 - (278 reviews)
222
10
4
7
35
Read Our 278 Reviews

Chamber Rating

4.4 - (278 reviews)
222
10
4
7
35
  • Jack Earthman

    Reviews are based entirely on the good service of the leasing office upon moving in. Fire alarms constantly going off in the middle of the night for nearly 7 months. Let me be clear: you will be woken up by fire alarms in your unit which cannot be deactivated. Hallways reek of dog piss on any moderately warm day. Might as well move in with your upstairs neighbor because you will hear everything they do for your entire stay.
    Apr 7th, 2024

  • Bell Le

    This place is located uphill behind Ralph's and is gated. The gates are constantly having issues with unlatching after reading the fob and your living experience will be delightfully disturbed by fire alarms literally in the dead of night. I believe they recently changed managers or something cause they're now a bit strict to the point you need to keep up certain aesthetics even though some of these apartments are no where in street view and this was done specifically because they're doing construction to attract new tenants. The service is okay. The maintenance staff guys are very chill and will consider your pets or other accommodations in my experience, but that's always separate from the rest of staff who manages and polices things such as balconies. Get this, they tore down: The largest front end pool, the 24 hour gym, the patio, the nice offices, and the grill they normally had in the front and their construction has taken its time for what feels like 2 years. Access to the largest pool feels like a lifetime ago and the smaller pools, though nice to have, feel too crowded. The gym is gone so they signed with some other gym in the inconvenient distance elsewhere and will say they'll recoup the cost for you per month, but I didn't go through with that because I don't like my bank account being messed around with so much. The road in front closes down often for events and beautification of the plaza and park next to us. The park is full of dog feces by the way. Nice to know when whole festivals happen or people want to go picnic there. At least it's in walking distance? Yeah the walking experience sucks too, cause it's a tiny walking path punctuated by driveways, and keep in mind there are bars right next to the area so who knows who is drunk driving up that way. You get a total of ONE assigned parking and the other parking space is a singular guest spot, which sucks for anyone stuck in a roommate situation (that the country as a population is stuck in for the most part in order to survive, let alone get ahead) Meaning you might end up coming home from a long night of work and have to park in the nosebleed section. Elevators help the walk back home, but getting out to commute anywhere feels like forever, especially when dealing with the rest of the general population mid-day. What are these raised prices paying for? Probably the big building still under construction out front. I think the staff is also miserable stuck inside a medium sized apartment hidden away from the guests. Then there's the landscaping they will do to help sell apartments--any good that does when you know the green has animal crap all over it. Most of these things are common gripes in many places but it brings into question in what you really deserve if you're paying for over 3000 USD per month. If you're getting woken up every week, can almost never open a window cause of allergens/dust, don't get a patio to cook out of, no pool to invite people to, hardly a parking situation you want to invite guests to, the lack of utility for your balcony, zero storage options, fence gates that are more performative than safe, no gym, you even lack access to a remote office they had, and the walk/run around the area isn't friendly traffic wise. What are you really paying for? Could you really call it home?
    Mar 17th, 2024

  • Martha Chumacero

    City lights apartment is a great property to live at, a special mention a Martha and Erica for hard workers. Thank you for clearing the hallways.
    Mar 1st, 2024

  • sebastian vargas

    Moving into a new apartment can be a daunting task, but thanks to the incredible help of Laura, what could have been a stressful experience turned into a smooth transition. From the moment she arrived, Laura's positive attitude and tireless work ethic were evident and she always went above and beyond. Laura's attention to detail ensured that every we checked every box, and her cheerful demeanor kept morale high throughout the whole process. Without her assistance, I don't know how I would have managed. If you're ever move into this community, look no further than Laura. She's a true lifesaver and deserves all the praise in the world and a promotion!
    Feb 25th, 2024

  • Stephanie L

    The 5 star reviews here are mostly from people who havent lived here for a substantial time. The leasing office gives great service to prospective tenants and then asks them to write a review based on that. Heres the real deal: Yes, the other reviews about fire alarms going off in the middle of the night are true. It happened again at 4:30 AM and lasted over 3 minutes. My boyfriend has lived here for 6 months and it's happened about 6-7 times since then. It's actual hell and my ear drums felt like they were going to burst. And the poor animals that have even more sensitive hearing than humans. Even worse, the apartment management does not seem to care, will spin you in circles with gibberish and has yet to resolve this after several years. Please do not move here, regardless of any move in specials or schmoozing leasing agents.
    Feb 17th, 2024

Read Our 278 Reviews

About
City Lights at Town Center Apartments

City Lights at Town Center Apartments is located at 5000 City Lights Dr in Laguna Hills, California 92656. City Lights at Town Center Apartments can be contacted via phone at 855-323-5818 for pricing, hours and directions.

Contact Info

  •   855-323-5818

Questions & Answers

Q What is the phone number for City Lights at Town Center Apartments?

A The phone number for City Lights at Town Center Apartments is: 855-323-5818.


Q Where is City Lights at Town Center Apartments located?

A City Lights at Town Center Apartments is located at 5000 City Lights Dr, Laguna Hills, CA 92656


Q What is the internet address for City Lights at Town Center Apartments?

A The website (URL) for City Lights at Town Center Apartments is: https://www.sheaapartments.com/apartments/city-lights-at-town-center/?utm_source=gmb&utm_medium=organic&utm_campaign=city%20lights


Q How big is City Lights at Town Center Apartments?

A City Lights at Town Center Apartments employs approximately 20+ people.


Q What days are City Lights at Town Center Apartments open?

A City Lights at Town Center Apartments is open:
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 6:00 PM


Q How is City Lights at Town Center Apartments rated?

A City Lights at Town Center Apartments has a 4.4 Star Rating from 278 reviewers.

Hours

Sunday:
9:00 AM - 5:00 PM
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Ratings and Reviews
City Lights at Town Center Apartments

Overall Rating

Overall Rating
( 278 Reviews )
222
10
4
7
35
Write a Review

Jack Earthman on Google

image Reviews are based entirely on the good service of the leasing office upon moving in.
Fire alarms constantly going off in the middle of the night for nearly 7 months. Let me be clear: you will be woken up by fire alarms in your unit which cannot be deactivated. Hallways reek of dog piss on any moderately warm day.
Might as well move in with your upstairs neighbor because you will hear everything they do for your entire stay.


Bell Le on Google

image This place is located uphill behind Ralph's and is gated.
The gates are constantly having issues with unlatching after reading the fob and your living experience will be delightfully disturbed by fire alarms literally in the dead of night. I believe they recently changed managers or something cause they're now a bit strict to the point you need to keep up certain aesthetics even though some of these apartments are no where in street view and this was done specifically because they're doing construction to attract new tenants.
The service is okay. The maintenance staff guys are very chill and will consider your pets or other accommodations in my experience, but that's always separate from the rest of staff who manages and polices things such as balconies.
Get this, they tore down: The largest front end pool, the 24 hour gym, the patio, the nice offices, and the grill they normally had in the front and their construction has taken its time for what feels like 2 years. Access to the largest pool feels like a lifetime ago and the smaller pools, though nice to have, feel too crowded. The gym is gone so they signed with some other gym in the inconvenient distance elsewhere and will say they'll recoup the cost for you per month, but I didn't go through with that because I don't like my bank account being messed around with so much.
The road in front closes down often for events and beautification of the plaza and park next to us. The park is full of dog feces by the way. Nice to know when whole festivals happen or people want to go picnic there. At least it's in walking distance? Yeah the walking experience sucks too, cause it's a tiny walking path punctuated by driveways, and keep in mind there are bars right next to the area so who knows who is drunk driving up that way.
You get a total of ONE assigned parking and the other parking space is a singular guest spot, which sucks for anyone stuck in a roommate situation (that the country as a population is stuck in for the most part in order to survive, let alone get ahead) Meaning you might end up coming home from a long night of work and have to park in the nosebleed section. Elevators help the walk back home, but getting out to commute anywhere feels like forever, especially when dealing with the rest of the general population mid-day.
What are these raised prices paying for? Probably the big building still under construction out front. I think the staff is also miserable stuck inside a medium sized apartment hidden away from the guests. Then there's the landscaping they will do to help sell apartments--any good that does when you know the green has animal crap all over it.
Most of these things are common gripes in many places but it brings into question in what you really deserve if you're paying for over 3000 USD per month. If you're getting woken up every week, can almost never open a window cause of allergens/dust, don't get a patio to cook out of, no pool to invite people to, hardly a parking situation you want to invite guests to, the lack of utility for your balcony, zero storage options, fence gates that are more performative than safe, no gym, you even lack access to a remote office they had, and the walk/run around the area isn't friendly traffic wise. What are you really paying for? Could you really call it home?

Business Response on Google Mar 21st, 2024
Hello Bell! Thank you so much for taking the time to provide this feedback. Our team strives to provide the best experience we can, and in doing so, we have undertaken the project to renovate our community as you have mentioned. We are excited to hear that you had enjoyed the features temporarily unavailable as they will all be back shortly not only newer, but in some cases actually expanded upon as well! In the mean time, we have in fact partnered with 24hr Fitness located just 2 miles away while our new fitness center is ready. However, you need not provide any personal bank details to the leasing office. We simply credit your rental ledger to reimburse you for the cost of membership at the gym and we cover annual/initiation fees as well! We are very happy to hear that you have had a great experience with our staff and before you know it, you'll be enjoying all that your home has to offer. You have left quite a bit of information and there are several items that are concerning about your feedback which we would like to go over with you. We would like to give this situation the attention and time it deserves so that we can properly look into this. Please give the leasing office a call (949) 215-7368 so that we can set a time that works for you to go over your experience and how we can be of service. Your City Lights Team

Martha Chumacero on Google

image City lights apartment is a great property to live at, a special mention a Martha and Erica for hard workers. Thank you for clearing the hallways.

Business Response on Google Feb 12th, 2024
Good afternoon Martha!! Thank you so much for taking the time to shout out your experience regarding our wonderful Service Porters, Martha and Erica!! They both work very hard along with our Service Team to help maintain our Community and amazing feedback like yours is always appreciated. Please feel free to reach out to our office if there is anything we can assist you with! Your City Lights Team

sebastian vargas on Google

image Moving into a new apartment can be a daunting task, but thanks to the incredible help of Laura, what could have been a stressful experience turned into a smooth transition. From the moment she arrived, Laura's positive attitude and tireless work ethic were evident and she always went above and beyond. Laura's attention to detail ensured that every we checked every box, and her cheerful demeanor kept morale high throughout the whole process. Without her assistance, I don't know how I would have managed. If you're ever move into this community, look no further than Laura. She's a true lifesaver and deserves all the praise in the world and a promotion!

Business Response on Google Feb 21st, 2024
Hello Sebastian!! Thank you so very much for this incredible review! We are ecstatic to hear that your experience with our Leasing Specialist extraordinaire, Laura, was amazing!! Our team takes pride in providing the best service we can and it is always fantastic to hear that we hit the mark. We are excited to welcome you to our community and look forward to assisting in any way we can. Welcome home!! Your City Lights Team

Stephanie L on Google

image The 5 star reviews here are mostly from people who havent lived here for a substantial time. The leasing office gives great service to prospective tenants and then asks them to write a review based on that. Heres the real deal:
Yes, the other reviews about fire alarms going off in the middle of the night are true. It happened again at 4:30 AM and lasted over 3 minutes. My boyfriend has lived here for 6 months and it's happened about 6-7 times since then. It's actual hell and my ear drums felt like they were going to burst. And the poor animals that have even more sensitive hearing than humans.
Even worse, the apartment management does not seem to care, will spin you in circles with gibberish and has yet to resolve this after several years. Please do not move here, regardless of any move in specials or schmoozing leasing agents.

Business Response on Google Mar 16th, 2024
Hello Stephanie! We weren't able to find your name or contact info in our system, but would love to turn things around. We understand that accidental fire alarm triggers can be frustrating, however they are necessary for safety and security of everyone. We have practices in place to prevent accidental triggers and vandalism but we are not able to entirely mitigate all instances 24/7. We work closely with local fire department authorities to quickly assess each alarm for emergency validity and then shut off. When you have a moment, please reach out to our office team at (949) 215-7368. Your comfort is important to us, and we look forward to working with you to find a positive solution! Team City Lights

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Overall Rating

Overall Rating
( 278 Reviews )
222
10
4
7
35

Write a Review

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