Enterprise Rent-A-Car

I had a positive experience with Michelle when picking up the car and Clay on the return.
Jun 1st, 2023

Update. Hi. I am now waiting on customer service to respond to the info I sent them last week and address this issue. I am now waiting Hi. I waited 3 weeks for invoice Manager Sarah stated I would get asap in order to pay and get reimbursed. When I called several times for 5 days the location forwarded by call to other location that could not help with me questions. Unprofessional manager and a lack of customer service should not be a norm at Enterprise. I am still waiting for customer support or at least a return call from Sarah.
Mar 17th, 2023

Zero Stars. Had 10:00 reservation for a carin Laguna. Called local number to arrange pickup 15 times between 8 am when they opened and 8:40 when phone was finally answered by Newport. They said they would pick me up at 10, which of course will make me late to my next appointment. By 10:20 they hadn't arrived so I called local office and they said they called me twice to confirm. There was no record of any calls from them on my phone. Why would they call me to confirm a pick up I had just set up a half hour earlier? When I tried to explain this to the office person we got into a confrontation and he said - I won't rent a car to you. And - we're not giving you a ride back home either. So I had to Uber out of there. Thanks guys. Enterprise just lost a customer permanently.
Nov 11th, 2022

Timothy displayed amazing customer service skills and is very customer oriented. His customer service skills should be the standard for customer service everywhere. When it came to picking up the vehicle he spent time showing me where the buttons and controls of the vehicle is located, showed me all the prior damages, and did a walk around the vehicle with me, so I can checked for damages he might have missed. When it came to returning the vehicle I was having issues with some of the payment with the insurance company that provided me the rental (completely the insurance company's fault). I tried contacting the insurance company and couldn't get a hold of the adjuster. I let Timothy know what was happening and he reached out to the adjuster until he was able to get hold of him. Timothy still couldn't get the issue resolved with the insurance company and eventually he came up with a resolution himself that worked out to my favor. Honestly if yelp had an option Timothy would get 10 stars out of 5 stars. Honestly I couldn't thank Timothy enough for taking away burden that the insurance  company was creating.
Aug 22nd, 2022

Timothy displayed amazing customer service skills and is very customer oriented. His customer service skills should be the standard for customer service everywhere. When it came to picking up the vehicle he spent time showing me where the buttons and controls of the vehicle is located, showed me all the prior damages, and did a walk around the vehicle with me, so I can checked for damages he might have missed. When it came to returning the vehicle I was having issues with some of the payment with the insurance company that provided me the rental (completely the insurance company's fault). I tried contacting the insurance company and couldn't get a hold of the adjuster. I let Timothy know what was happening and he reached out to the adjuster until he was able to get hold of him. Timothy still couldn't get the issue resolved with the insurance company and eventually he came up with a resolution himself that worked out to my favor. Honestly if yelp had an option Timothy would get 10 stars out of 5 stars. Honestly I couldn't thank Timothy enough for taking away burden that the insurance company was creating.
Aug 9th, 2022