Petco

We love shopping at Petco LA Quinta, the staff are extremely friendly and helpful
Apr 8th, 2024

I did write a positive review to Petco last week. Because it was one of the employee kind and professional but in my next visits I experience the a totally lock of customer services. People make the difference and training. They have good products but careless personal
Mar 26th, 2024

Today I brought my two dogs for grooming, everything was done perfectly, everything is very professional
Mar 7th, 2024

Very helpful cashier
Mar 4th, 2024

I scheduled a bath & haircut PREMIUM appointment at La Quinta Petco due to my goldendoodle outgrowing her puppy hair. As soon as I walked into their grooming department the lady at the counter, sammie, ask me if had canceled my appointment, because someone left a voicemail earlier. I was confused & said no, she then asked for my puppies vaccines & refused to accept her card causing me to search for them via email. Once she accepted the fact that I came in to have my dog groomed with her vaccine proof, she made up an excuse that because it was her first time at the groomer it was recommended to only receive a bath & a quick trim. I told her I was not interested in a bath, that I was going in to get rid of her long puppy hair. Sammie, the employe, continued to give me the run around stating having the puppy groomed would be an extra charge. I told her I was fine with the price because I was very much interested in having her hair cut off. She then ignored me & printed out paper work stating she was going to get the services she recommended, completely disregarding the services I went in for, & then said she would only groom her if my dog did not react to her grooming equipment. When I picked up my dog, she did exactly what I did not go for in & said next time she will be ready to get groomed. I will NEVER again take my pet to Petco in La Quinta, it was an awful first experience. I could have bathed her & trimmed around her eyes at home!
Mar 21st, 2024